Startup Customer Success Manager – Americas Ashby

HelpfulRemote; Ottawa; Hybrid; CAD 60,000 - 95,000; Full time

Job summary

HelpfulRemote is seeking a customer success enablement specialist to support Ashby’s early-stage startup customers on a pooled team basis. You will help them adopt strong hiring practices as they scale, creating onboarding materials, documentation, and engaging webinars.

The role requires 2+ years of customer-facing experience, strong written and verbal communication, and comfort working across a shared pool of customers. Remote role open to US/Canada.

Qualifications

• At least 2 years of customer-facing experience supporting a complex product.
• Excellent written and verbal communication skills.
• Ability to work across a shared pool of customers and manage multiple priorities.

Responsibilities

• Create onboarding materials, documentation, and webinars for customers.
• Answer customer questions via a shared inbox and calls.
• Lead medium to large team projects like in-app onboarding experiences and webinar series.

Skills

Customer-facing experience

Strong communication

Independent problem-solving

Job description

This role supports Ashby's early-stage startup customers on a pooled team basis, helping them build strong hiring practices as they grow. Responsibilities include creating onboarding materials, documentation, and webinars, answering customer questions via a shared inbox and calls, and leading medium to large team projects like in-app onboarding experiences and webinar series.

Candidates need at least 2 years of customer-facing experience supporting a complex, evolving product, similar to tools like Zapier, HubSpot, or Acuity Scheduling. The role calls for strong written and verbal communication, sharp attention to detail, independent problem-solving skills, and comfort working across a shared pool of customers rather than a dedicated account list.

The position is remote and open to candidates based in the United States or Canada. The interview process includes an initial screen, a hiring manager interview, a take-home assessment, and a panel interview.

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