Strategic CSM – Public Sector, NA (Remote)

Open Point; Toronto; On-site; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Performance-based commission

4 weeks paid vacations per year

Company sponsored health insurance

Annual professional development (PD) &

Annual health & wellness allowance

Travel opportunities to connect with &

Mission-driven team facilitating civic

Open Point culture at a glance

Job summary

Open Point is seeking a Customer Success Manager for North America. Based in Canada with remote work, you will own retention, renewals and expansions with government and infrastructure clients across North America.

You will champion customer value, drive adoption, and collaborate with teams to meet client outcomes. The role requires 3–5 years in Customer Success or Account Management in a SaaS environment, plus strong CRM tools experience (Salesforce, HubSpot) and excellent communication skills.

Qualifications

• 3–5 years in Customer Success or Account Management in a SaaS environment.
• Proven success retaining and growing complex, multi‑stakeholder accounts across sectors.
• Strong stakeholder relationship management and community engagement experience.
• Excellent communication, facilitation, and presentation skills.

Responsibilities

• Own a portfolio of clients across local government, transport, utilities and energy sectors.
• Lead renewals, expansions, and value realization through account reviews and trainings.
• Collaborate with Account Managers to surface expansion opportunities.
• Proactively identify and mitigate risks to protect renewals and satisfaction.
• Champion customer feedback to influence product development and service improvements.
• Visit key clients for strategic reviews and workshops (travel within region).

Skills

CRM tools

Account management

Stakeholder management

Communication skills

Remote work

SaaS

Travel readiness

Tools

Salesforce

HubSpot

Job description

Open Point is seeking a Customer Success Manager for North America. Based in Canada with remote work, you will own retention, renewals and expansions with government and infrastructure clients across North America.

You will champion customer value, drive adoption, and collaborate with teams to meet client outcomes. The role requires 3–5 years in Customer Success or Account Management in a SaaS environment, plus strong CRM tools experience (Salesforce, HubSpot) and excellent communication skills.