Enterprise Strategic CSM: Drive Adoption & Growth

ASHBY; Canada; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Family leave

Equipment budget

Education budget

Job summary

Ashby is seeking a Strategic Customer Success Manager to partner with Ashby’s enterprise clients, guiding product adoption and health across a $2M+ ARR book. You’ll collaborate with Sales, Marketing, Product, and Operations to tailor solutions and drive retention in a fast-moving, highly configurable platform.

You’ll become a product expert, craft training, and create repeatable playbooks for the evolving enterprise motion.

Qualifications

• 5+ years of customer success experience in B2B SaaS, supporting implementation and adoption of complex tech.
• Managing a book of ~20 strategic customers with >$2m ARR, multi-threaded stakeholder relationships.
• Experience working with Sales, Marketing, Product, and Operations.
• Creating Ah-ha moments by tailoring configuration, driving adoption, and crafting training.
• Worked with technically complex products and strong curiosity about how things work.

Responsibilities

• Guide Ashby's biggest customers to drive product adoption and health.
• Manage a book of ~20 strategic customers with >$2m ARR.
• Collaborate with Sales, Marketing, Product, and Operations across functions.
• Tailor configurations and training to address customer challenges for outcomes.
• Develop product expertise to enable customers and create value.

Skills

CS Experience

Enterprise Accounts

Cross-functional

Product Adoption

Technical Aptitude

Tools

CRM Systems

Job description

Ashby is seeking a Strategic Customer Success Manager to partner with Ashby’s enterprise clients, guiding product adoption and health across a $2M+ ARR book. You’ll collaborate with Sales, Marketing, Product, and Operations to tailor solutions and drive retention in a fast-moving, highly configurable platform.

You’ll become a product expert, craft training, and create repeatable playbooks for the evolving enterprise motion.