Strategic Enterprise CSM

Okta Inc.; Oakville; On-site; CAD 152,000 - 209,000; Full time

Benefits offered by this job

Equity

Bonus

Health Insurance

Dental Insurance

Vision Insurance

RRSP match

Healthcare spending account

Telemedicine

Paid leave (PTO & parental)

Job summary

Okta Inc. is seeking a Sr. Customer Success Manager to support the Enterprise Sector in Canada.

You will report to the Regional Manager, Customer Success, align customer objectives with Okta’s solutions, and drive retention, expansion, and executive sponsorship. The ideal candidate brings a high-performance mindset, strategic advisory skills, and the ability to translate complex security and identity concepts into tangible business value.

Qualifications

• 5+ years in customer success, account management, or consulting with large enterprises (SaaS preferred).
• Proven track record delivering an exceptional customer experience and driving business value.
• Strong emotional intelligence and executive stakeholder management.
• Excellent presentation and communication skills with C-level audiences.
• Strong listening/analytical skills to understand business priorities and needs.
• Collaborative, cross-functional mindset with ability to influence across teams.
• Willingness to travel up to 25% and handle complex enterprise environments.

Responsibilities

• Develop and nurture strong customer and C-level relationships to ensure retention and ROI.
• Design and execute proactive success plans and strategic business reviews with clear KPIs.
• Collaborate with Sales, Support, Engineering, and Product to resolve escalations and drive coordinated motions.
• Represent the customer voice to drive continuous improvement and product feedback.
• Identify renewal risk and opportunities for expansion with internal teams.

Skills

Customer success management

Account management

SaaS enterprise experience

Executive stakeholder management

Communication & presentation

Problem solving

Travel up to 25%

Education

Bachelor's degree or equivalent

Job description

Okta Inc. is seeking a Sr. Customer Success Manager to support the Enterprise Sector in Canada.

You will report to the Regional Manager, Customer Success, align customer objectives with Okta’s solutions, and drive retention, expansion, and executive sponsorship. The ideal candidate brings a high-performance mindset, strategic advisory skills, and the ability to translate complex security and identity concepts into tangible business value.