Strategic Customer Value Architect — Remote (EST)

MindBridge; Ottawa; Hybrid; CAD 115,000 - 130,000; Full time

Benefits offered by this job

Flexible work – Hybrid or Remote

Comprehensive health benefits

Professional development opportunities

Flexible time off

Company matched retirement plans

Digital detox days

Job summary

MindBridge is seeking a Customer Value Architect to translate client goals into scalable adoption and value-realization motions, embedding MindBridge into customer operations and driving measurable value over time.

You will collaborate with FDPEs, Project Managers, AMs, Success Engineering, Product, Education, and Support to design and scale adoption strategies, ensuring ongoing value realization and executive alignment across diverse stakeholders.

Qualifications

• 7+ years of experience in customer success, transformation consulting, value consulting, enterprise SaaS, audit, finance, risk, or analytics.
• Experience driving adoption, value realization, or business transformation in complex customer environments.
• Bachelor’s degree in Business, Accounting, Finance, Economics, Data, Information Systems, or a related field.

Responsibilities

• Convert Strategy Into Customer Operating Rhythm and define ongoing rituals, reviews, and enablement plans.
• Lead executive value storytelling and executive value conversations with stakeholders.
• Partner Across the Account Team to align value realization with retention and growth.
• Build Repeatable Value Assets like playbooks, value stories, and adoption templates.
• Identify adoption blockers and coordinate internal responses to maintain momentum.
• Help establish governance rhythms and centers of excellence within customers.

Skills

Customer success

Value consulting

Transformation consulting

Executive storytelling

Analytical mindset

Cross-functional collaboration

Ambiguity management

Education

Bachelor’s degree

Tools

ERP systems

Job description

MindBridge is seeking a Customer Value Architect to translate client goals into scalable adoption and value-realization motions, embedding MindBridge into customer operations and driving measurable value over time.

You will collaborate with FDPEs, Project Managers, AMs, Success Engineering, Product, Education, and Support to design and scale adoption strategies, ensuring ongoing value realization and executive alignment across diverse stakeholders.