Strategic Customer Success Manager SEO AI Discovery

Triwill Group; Toronto; Hybrid; CAD 105,000 - 130,000; Full time

Benefits offered by this job

RRSP matching

Benefits programme coverage

Equity in options

Career development

Wellness programs

Hybrid work model

Job summary

Yotpo is seeking its first Customer Success Manager for Yotpo Discover, a strategic, hands-on role to build the CS motion from the ground up and partner with Product and Sales. You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops to scale Discover.

The ideal candidate has 3–5+ years in CS, Account Management, SEO, Growth, or Digital Strategy, with hands-on SEO experience.

Qualifications

• 3–5+ years in Customer Success, Account Management, SEO, Growth, or Digital Strategy.
• Hands-on SEO background is a plus (agency or in-house preferred).
• Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders.
• Builder mentality—thrives in early-stage environments and creates structure where none exists.
• Strategic advisor with experience managing complex customer relationships and engaging executive audiences.
• Analytical and data-driven, using insights to measure performance and demonstrate business impact.
• Excellent communicator and storyteller with strong presentation skills.

Responsibilities

• Own post-onboarding relationships through renewal, driving retention and expansion with Account Managers and CS teams.
• Help design and scale the Discover CS motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early playbooks.
• Lead SEO + AEO audits using Yotpo Discover, translating insights into concrete recommendations and measurable outcomes.
• Partner with Product to shape roadmap through structured customer feedback and validation sessions.
• Lead strategic QBRs and executive-level conversations aligning customer goals with roadmap.
• Build strong multi-threaded relationships across customer organizations, from day-to-day operators to C-suite.
• Proactively track adoption and performance, identifying risk early and leading resolution efforts.

Skills

Customer Success

Account Management

SEO

Growth

Digital Strategy

Job description

Yotpo is seeking its first Customer Success Manager for Yotpo Discover, a strategic, hands-on role to build the CS motion from the ground up and partner with Product and Sales. You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops to scale Discover.

The ideal candidate has 3–5+ years in CS, Account Management, SEO, Growth, or Digital Strategy, with hands-on SEO experience.