Customer Success Manager - AI Discovery & Growth

Yotpo

Toronto

Hybrid

CAD 105,000 - 130,000

Full time

14 days+

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Job summary

Yotpo is seeking its first Customer Success Manager for Discover, a strategic, hands-on role to define the customer success motion at an early stage. You will partner with Product and Sales while guiding eCommerce brands on AI-driven discovery experiences and outcomes.

With 3–5+ years in CS/SEO/Growth, you will design scalable success playbooks, lead audits, and drive retention and expansion across accounts.

Qualifications

3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy.
Hands-on SEO background is a plus (agency or in-house strongly preferred).
Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders.

Responsibilities

Own post-onboarding customer relationships through renewal, driving retention and expansion with cross-functional teams.
Help design and scale the Discover Customer Success motion, including playbooks, success plans, and templates.
Lead SEO + AEO audits, translating AI discovery insights into measurable outcomes for customers.
Partner with Product to shape roadmap through structured customer feedback and use cases.
Lead strategic QBRs and executive-level conversations aligning customer goals with the roadmap.
Build multi-threaded relationships across organizations from day-to-day operators to C-suite.
Proactively track adoption and performance, identifying risk early and guiding resolution.