Strategic Customer Success Manager — Growth & Retention

Flight Centre Careers; Toronto; On-site; CAD 88,000; Full time

Job summary

Join a leading travel company as a Customer Success Manager to enhance customer satisfaction and drive revenue growth in Toronto. You will analyze data to identify opportunities, manage customer relationships, and ensure client retention. The ideal candidate possesses strong communication and analytical skills with a background in the travel industry. This full-time position offers an annual salary of $87,500 and various perks, including generous paid time off, health benefits, and professional development opportunities.

Benefits

Generous paid time off policy

Health & Wellness Programs

Employee Share Plan

Tuition Reimbursement Program

Corporate Social Responsibility program

Qualifications

• Proven ability to manage customer portfolios effectively.
• Strong technical skills with a comfort for learning new software.
• Demonstrated ownership of customer relationships.

Responsibilities

• Ensure 100% customer retention within control.
• Maximize customer base value and encourage advocacy.
• Maintain visibility into customer health and participate in team collaboration.

Skills

Customer relationship management

Data analysis

Communication skills

Time management

Problem-solving

Education

3+ years of travel industry experience

2+ years customer success experience

Job description

Join a leading travel company as a Customer Success Manager to enhance customer satisfaction and drive revenue growth in Toronto. You will analyze data to identify opportunities, manage customer relationships, and ensure client retention. The ideal candidate possesses strong communication and analytical skills with a background in the travel industry. This full-time position offers an annual salary of $87,500 and various perks, including generous paid time off, health benefits, and professional development opportunities.