Strategic Customer Growth & Insights Specialist

Maple Leaf Foods; Mississauga; Hybrid; CAD 59,000 - 87,000; Full time

Benefits offered by this job

Health and Wellness benefits

Defined Contribution Pension Plan

Learning and development opportunities

Tuition reimbursement

Volunteer days

Job summary

Maple Leaf Foods is seeking a Customer Business Development Representative - Metro in Mississauga, Canada. The role supports Sales teams with timely insights and guidance, acting as a liaison between customers and internal teams, and owning key projects over time.

You will lead customer meetings, analyze KPIs and trends, develop presentations, and communicate requirements across functions to enhance customer business development efforts.

Qualifications

• Post-secondary education required - business focus preferred.
• 2-3 years’ work experience in a sales or marketing function.
• Previous experience handling key accounts considered an asset.
• Strong computer skills (Microsoft Office) and good systems knowledge (Cognos, BPCS).
• Strong analytical skills with the ability to gain and communicate key insights.
• Strong interpersonal skills.
• Good verbal and written communication skills.
• Ability to work under pressure in a fast paced, demanding work environment.
• Highly organized, fact-based and detail oriented.
• Able to anticipate internal/external customers’ needs and proactively seek to satisfy those needs.

Responsibilities

• Ensure flawless execution of forecasting, feature planning and order fulfillment, liaising with internal departments to meet/exceed customer expectations.
• Attend and eventually lead key customer meetings - business reviews, planning meetings, new product presentations with Customer Business Development Managers.
• Provide back-up support to Customer Business Development Managers (vacation coverage, etc.).
• Complete analysis, gain insights and make recommendations on KPIs, trends and opportunities (sales volume, trade spending, KAAP, shopper marketing, launches, pricing, credit notes).
• Develop customer presentations and communications (product launches, business plans, promotions, pricing).
• Effectively communicate customer requirements across all internal functions.
• Ensure systems/processes are effectively managed and improved.
• Recognize and make recommendations on cost reduction opportunities.
• Assist customer team with information requests, insights and processes.
• Develop deep understanding of the customer to provide value-added services to the team.
• Support internal functions with information and insights.
• Improve internal processes to support effectiveness and external focus.

Skills

Forecasting

Lead meetings

Customer liaison

Data insights

Presentations

Communication

Interpersonal skills

Written communication

Working under pressure

Organization

Education

Business-focused post-secondary education

Tools

Microsoft Office

Cognos

BPCS

Job description

Maple Leaf Foods is seeking a Customer Business Development Representative - Metro in Mississauga, Canada. The role supports Sales teams with timely insights and guidance, acting as a liaison between customers and internal teams, and owning key projects over time.

You will lead customer meetings, analyze KPIs and trends, develop presentations, and communicate requirements across functions to enhance customer business development efforts.