Strategic Enterprise Customer Success Manager (Remote)

Rockwell Automation; Montreal (administrative region); Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Health Insurance including Medical & D

Employee Assistance Program (EAP)

Retirement plans

Paid Time off

Volunteering Time off

RRSP / TFSA

Employer Savings Plan Matching

Pension plan

Wellness reimbursement

Job summary

Rockwell Automation seeks an Enterprise Customer Success Manager to manage site-based accounts for a global customer and drive value through subscriptions and services contracts. You will work remotely from Quebec and collaborate with Sales, Delivery, and Distributor teams to ensure renewals and growth across annuity-based contracts.

Responsibilities include onboarding, adoption, renewal motions, and expanding contracts using data-driven insights.

Qualifications

• Bachelor's degree in Business Administration, engineering or related fields or equivalent relevant experience.
• 8+ years of experience in a commercial or sales capacity.
• Experience increasing annual recurring revenue.
• Experience with Gainsight and PowerBI.

Responsibilities

• Manage annual recurring revenue target and growth strategy for contracts and software subscriptions.
• Use Gainsight and data to execute onboarding, adoption, expansion and renewal motions.
• Translate customer data into value delivered through services contracts and subscriptions.
• Communicate value via periodic reviews (QBR) with sites.
• Identify opportunities to expand contract scope in collaboration with Sales.
• Collaborate with Sales, Delivery and Distributor teams to ensure a positive customer experience.
• Provide feedback to portfolio team to evolve service offerings.

Skills

Customer buying behavior

Matrix teamwork

Commercial acumen

Contract negotiation

ARR strategy

Presentation skills

Strategic value focus

Prioritization

Education

Bachelor's degree or equivalent

Tools

Gainsight

PowerBI

Job description

Rockwell Automation seeks an Enterprise Customer Success Manager to manage site-based accounts for a global customer and drive value through subscriptions and services contracts. You will work remotely from Quebec and collaborate with Sales, Delivery, and Distributor teams to ensure renewals and growth across annuity-based contracts.

Responsibilities include onboarding, adoption, renewal motions, and expanding contracts using data-driven insights.