Strategic CSM — IAM/IGA (Remote Canada)

Saviynt; Quebec; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401K

Unlimited PTO

Sick Time

Holiday Parties

Daily Catered Lunches

Employee Recognition Programs

Team Socials

Job summary

Saviynt is seeking a Customer Success Manager (CSM) to champion loyalty and product adoption for a portfolio of enterprise customers. You will drive value-based outcomes through oversight, adoption coaching, metrics analysis, and proactive remediation to ensure milestones are hit.

Remote role; candidates in Canada with regional alignment join a cross-functional team, owning relationships, renewals, expansions, and advocacy across Saviynt’s product and engineering teams.

Qualifications

• 5–8 years in customer success or account management in enterprise SaaS.
• Strong understanding of Identity and Access Management (IAM) preferred.
• Experience with cloud, hybrid, and on‑prem architectures.
• Ability to translate technical concepts to business value for executives.
• Willingness to travel up to 50% as needed.

Responsibilities

• Own the relationship for a portfolio of enterprise customers post-implementation.
• Manage subscription renewals and track customer health metrics.
• Identify and develop upsell/c cross-sell opportunities.
• Coordinate with cross-functional teams to resolve roadblocks.
• Analyze product utilization and translate data into recommendations.
• Collaborate with implementation partners to optimize delivery outcomes.
• Plan and deliver customer education on features and identity strategies.
• Advocate for the customer to drive product and engineering improvements.
• Align with Sales during late-stage cycles for smooth onboarding.

Skills

Relationship management

Enterprise SaaS

IAM domain knowledge

Cloud/hybrid on-prem architectures

Communication

Problem solving

Travel up to 50%

Job description

Saviynt is seeking a Customer Success Manager (CSM) to champion loyalty and product adoption for a portfolio of enterprise customers. You will drive value-based outcomes through oversight, adoption coaching, metrics analysis, and proactive remediation to ensure milestones are hit.

Remote role; candidates in Canada with regional alignment join a cross-functional team, owning relationships, renewals, expansions, and advocacy across Saviynt’s product and engineering teams.