Strategic Credit & Collections Leader

TRADER Corporation; Toronto; On-site; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Gym discounts

Employee and Family Assistance program

Virtual wellness events

Conferences & training budget

Regular internal training programs

Financial planning with 3% matching P…

Competitive salary

Annual bonus structure

Job summary

TRADER Corporation in Canada seeks an experienced Collections Manager to lead a collections team and manage high‑value accounts. You will drive cash forecasting, improve cross‑functional billing processes, and resolve complex disputes with internal teams.

The role requires 7–10 years in commercial collections, bilingual English/French, and strong coaching and communication skills. On-site role with competitive compensation and growth opportunities.

Qualifications

• College/technical school diploma.
• CCP Professional Designation or Enrollment (Asset).
• 7 to 10 years of collections experience in a commercial environment.
• Advanced to Expert PC skills (Excel, Word, Outlook).
• Accounting / System experience, Workday, Salesforce, Zuora Billing and Collection.
• Bilingual – French and English (Written/Verbal) – Preferred.
• Strong aptitude or experience in coaching is required.
• Strong organizational & time management skills: working under deadlines and responding to multiple demands.
• Very strong communication skills (written & verbal) and a sense of group dynamics.
• Good situational and analytical skills required. Able to assess situation under pressure is an asset.
• Effective team player.

Responsibilities

• Support, coach, train, existing new team members; oversee collection activities and ensure objectives are achieved.
• Manage a portfolio of high value/strategic accounts in collections and maintain customer relationships.
• Contribute to cash collection forecasts and risk tracking.
• Collaborate with Finance, Billing, Sales Operations and Cash Posting to improve billing accuracy and cash processes.
• Resolve complex disputes related to billing and collections with internal teams.
• Develop and implement policies to improve collections and financial operations.
• Train new hires and provide ongoing coaching to improve performance.
• Support special projects and KPI reporting; monitor aging and collect receivables.

Skills

Bilingual – French and English

Strong communication

Strong organizational & time mgmt

Effective team player

Situational & analytical skills

Education

College/technical school diploma

CCP Professional Designation or Enrollment (Asset)

Tools

Workday

Salesforce

Zuora Billing and Collection

Excel

Word

Outlook

Job description

TRADER Corporation in Canada seeks an experienced Collections Manager to lead a collections team and manage high‑value accounts. You will drive cash forecasting, improve cross‑functional billing processes, and resolve complex disputes with internal teams.

The role requires 7–10 years in commercial collections, bilingual English/French, and strong coaching and communication skills. On-site role with competitive compensation and growth opportunities.