Strategic Client Relationship Leader

Zohorecruit; Montreal; On-site; CAD 72,000 - 110,000; Full time

Job summary

Encore seeks an Account Manager in Montreal to serve as the trusted strategic partner for a portfolio of clients across North America. You will own the relationship with executives, procurement, and operations, guiding programs and adoption of new policies and technologies.

This is a senior client-management role centered on delivering value rather than support tickets. You will lead cross-functional teams to maintain a high-trust relationship, optimize travel programs, and communicate client

Qualifications

• Proven ability to build trust-based relationships with senior stakeholders across executive, procurement, HR, and operational functions.
• The communication range to brief a CFO, partner with a procurement lead, and reassure a traveler in the same afternoon, in writing and in conversation.
• The analytical discipline to read a program's data and surface what matters, not just what is there.
• The organizational judgment to manage multiple accounts and competing priorities at the pace the work demands.
• Commercial fluency to negotiate contracts and supplier agreements that protect the client's value.
• The ownership instinct to identify what a client needs before they ask, and to drive it forward without waiting to be assigned.
• English fluency, given frequent communication with a predominantly English-speaking client base located outside Quebec.

Responsibilities

• Own the client relationship across every stakeholder.
• You are the primary point of contact and the strategic advisor, tailoring cadence for each stakeholder and speaking for the client internally.
• Develop the program with intent by conducting ongoing discovery, building strategic account plans, and translating data into actionable insights.
• Orchestrate the teams behind the work by coordinating across operations, technology, finance, supplier relations, and customer support.
• Lead Quarterly Business Reviews to show program value and maintain clarity behind complex work.
• Measure program health against KPIs and produce summaries that read as decisions, not data dumps.
• Resolve problems before they escalate, driving corrective actions to prevent recurrence.
• Grow and protect the account by identifying new value and supporting renewals with depth of program knowledge.

Skills

Trust-based relationships

Executive stakeholder

Analytical data reading

Program management

Commercial fluency

Account ownership

English fluency

Job description

Encore seeks an Account Manager in Montreal to serve as the trusted strategic partner for a portfolio of clients across North America. You will own the relationship with executives, procurement, and operations, guiding programs and adoption of new policies and technologies.

This is a senior client-management role centered on delivering value rather than support tickets. You will lead cross-functional teams to maintain a high-trust relationship, optimize travel programs, and communicate client