Strategic Client Delivery Lead, Managed Print Services

Konica Minolta Business Solutions U.S.A., Inc.; Dartmouth; On-site; CAD 85,000 - 110,000; Full time

Job summary

Konica Minolta is seeking a Client Delivery Manager in Canada to lead the total Managed Print Services for assigned accounts. You will drive contractual performance, revenue growth and customer satisfaction while sustaining relationships with key stakeholders.

You will align resources, employ a consultative sales approach, identify new opportunities, and ensure scalable service delivery through cross‑functional teams.

Qualifications

• University degree an asset or a minimum of six (6) years relevant work experience.
• Fluent in written & spoken English and or French (region dependent), multiple languages is an asset.
• Experience with dealing with multi-disciplined teams that are geographically dispersed.
• Previous sales experience (B2B, B2C, inside sales, telemarketing) is an asset.
• Strong verbal communication and presentation skills.
• A minimum of six (6) years business operations experience in an IT related field.
• Significant experience interacting with customers, including senior executives.
• Experience with the delivery of operations through the use of technology solutions.
• Strong analytical/procedural background with a relevant experience in delivering professional services.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• Goal-oriented to achieve targets through self-motivation, perseverance and determination.
• Proficiency in MS Office, Excel, Word, and Power Point is required.
• Ability to work outside traditional business hours if required in meeting the business needs of the client or company.
• A valid driver’s license, insurance and access to a vehicle is required.

Responsibilities

• Overall management of the assigned customer’s output environment.
• Assist Sales teams to build and execute a strategic account plan that aligns strategic initiatives to grow Konica Minolta presence in the account in order to identify new sales opportunities and generate more business revenue.
• Use a consultative-selling approach, build trusted advisor working relationships with customer’s senior operational managers and C-level contacts.
• Identify incremental revenue opportunities for additional Konica Minolta solutions including professional services that exceed customers’ expectations to ensure high-level of customer loyalty and maximizes client retention.
• Interface with Konica Minolta SME to anticipate client needs and facilitate solution development.
• Align Konica Minolta resources, including sales and service resources, to the client strategy that strengthens Konica Minolta’s relationship and credibility with client influencers and decision makers.
• Demonstrate breadth and depth of knowledge of Konica Minolta’s print fleet management capabilities coupled with a deep understanding of the clients’ business and priorities to maximize a mutually beneficial relationship.
• Execute job functions following standard practices and develops or enhances practices as required by customer and business needs
• Continuous improvement plan development and new idea thought leadership
• Achieve a high score in regional customer satisfaction surveys
• Adhere to and consistently achieve the key success metrics within the Continuous Improvement Plan Process
• Represent Konica Minolta in line with Corporate values and policies
• Other duties as assigned

Skills

Bilingual English/French

Communication skills

Sales experience

Cross-functional leadership

IT operations experience

MS Office

Driver's license

Multi-site coordination

Education

University degree

Tools

MS Office

Excel

PowerPoint

Job description

Konica Minolta is seeking a Client Delivery Manager in Canada to lead the total Managed Print Services for assigned accounts. You will drive contractual performance, revenue growth and customer satisfaction while sustaining relationships with key stakeholders.

You will align resources, employ a consultative sales approach, identify new opportunities, and ensure scalable service delivery through cross‑functional teams.