Client Delivery Manager (Dartmouth)

Konica Minolta Business Solutions U.S.A., Inc.; Dartmouth; On-site; CAD 85,000 - 110,000; Full time

Job summary

Konica Minolta is seeking a Client Delivery Manager in Canada to lead the total Managed Print Services for assigned accounts. You will drive contractual performance, revenue growth and customer satisfaction while sustaining relationships with key stakeholders.

You will align resources, employ a consultative sales approach, identify new opportunities, and ensure scalable service delivery through cross‑functional teams.

Qualifications

• University degree an asset or a minimum of six (6) years relevant work experience.
• Fluent in written & spoken English and or French (region dependent), multiple languages is an asset.
• Experience with dealing with multi-disciplined teams that are geographically dispersed.
• Previous sales experience (B2B, B2C, inside sales, telemarketing) is an asset.
• Strong verbal communication and presentation skills.
• A minimum of six (6) years business operations experience in an IT related field.
• Significant experience interacting with customers, including senior executives.
• Experience with the delivery of operations through the use of technology solutions.
• Strong analytical/procedural background with a relevant experience in delivering professional services.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• Goal-oriented to achieve targets through self-motivation, perseverance and determination.
• Proficiency in MS Office, Excel, Word, and Power Point is required.
• Ability to work outside traditional business hours if required in meeting the business needs of the client or company.
• A valid driver’s license, insurance and access to a vehicle is required.

Responsibilities

• Overall management of the assigned customer’s output environment.
• Assist Sales teams to build and execute a strategic account plan that aligns strategic initiatives to grow Konica Minolta presence in the account in order to identify new sales opportunities and generate more business revenue.
• Use a consultative-selling approach, build trusted advisor working relationships with customer’s senior operational managers and C-level contacts.
• Identify incremental revenue opportunities for additional Konica Minolta solutions including professional services that exceed customers’ expectations to ensure high-level of customer loyalty and maximizes client retention.
• Interface with Konica Minolta SME to anticipate client needs and facilitate solution development.
• Align Konica Minolta resources, including sales and service resources, to the client strategy that strengthens Konica Minolta’s relationship and credibility with client influencers and decision makers.
• Demonstrate breadth and depth of knowledge of Konica Minolta’s print fleet management capabilities coupled with a deep understanding of the clients’ business and priorities to maximize a mutually beneficial relationship.
• Execute job functions following standard practices and develops or enhances practices as required by customer and business needs
• Continuous improvement plan development and new idea thought leadership
• Achieve a high score in regional customer satisfaction surveys
• Adhere to and consistently achieve the key success metrics within the Continuous Improvement Plan Process
• Represent Konica Minolta in line with Corporate values and policies
• Other duties as assigned

Skills

Bilingual English/French

Communication skills

Sales experience

Cross-functional leadership

IT operations experience

MS Office

Driver's license

Multi-site coordination

Education

University degree

Tools

MS Office

Excel

PowerPoint

Job description

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français.

Manage the total Managed Print Services operations of assigned accounts by driving accountability to ensure contractual obligations, eligible revenue and margin objectives are met while building and sustaining effective relationships with customer’s stakeholders. Achieve goal of maximum client satisfaction and expansion of Konica Minolta to drive profitable revenue growth. The Client Delivery Manager is accountable for the overall client relationship and will focus on delivering high customer satisfaction to ensure client retention.

Responsibilities

• Overall management of the assigned customer’s output environment
• Assist Sales teams to build and execute a strategic account plan that aligns strategic initiatives to grow Konica Minolta presence in the account in order to identify new sales opportunities and generate more business revenue.
• Use a consultative-selling approach, build trusted advisor working relationships with customer’s senior operational managers and C-level contacts.
• Identify incremental revenue opportunities for additional Konica Minolta solutions including professional services that exceed customers’ expectations to ensure high-level of customer loyalty and maximizes client retention.
• Interface with Konica Minolta SME to anticipate client needs and facilitate solution development.
• Align Konica Minolta resources, including sales and service resources, to the client strategy that strengthens Konica Minolta’s relationship and credibility with client influencers and decision makers.
• Demonstrate breadth and depth of knowledge of Konica Minolta’s print fleet management capabilities coupled with a deep understanding of the clients’ business and priorities to maximize a mutually beneficial relationship.
• Execute job functions following standard practices and develops or enhances practices as required by customer and business needs
• Continuous improvement plan development and new idea thought leadership
• Achieve a high score in regional customer satisfaction surveys
• Adhere to and consistently achieve the key success metrics within the Continuous Improvement Plan Process
• Represent Konica Minolta in line with Corporate values and policies
• Other duties as assigned

Qualifications

SKILLS/QUALIFICATIONS

• University Degree an asset or a minimum of six (6) years relevant work experience
• Fluent in written & spoken English and or French (region dependent), multiple languages is an asset
• Experience with dealing with multi-disciplined teams that are geographically dispersed
• Previous sales experience (B2B, B2C, inside sales, telemarketing) is an asset.
• Strong verbal communication and presentation skills
• A minimum of six (6) years business operations experience in an IT related field
• Significant experience interacting with customers, including senior executives
• Experience with the delivery of operations through the use of technology solutions
• Strong analytical/procedural background with a relevant experience in delivering professional services
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities
• Goal-oriented to achieve targets through self-motivation, perseverance and determination.
• Proficiency in MS Office, Excel, Word, and Power Point is required
• Ability to work outside traditional business hours if required in meeting the business needs of the client or company
• A valid driver’s license, insurance and access to a vehicle is required.

#KM

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.