Strategic Enterprise Customer Success Manager

Visitt; Toronto; On-site; CAD 75,000 - 110,000; Full time

Job summary

Visitt is seeking a Customer Success Manager to own the post-sale relationship from onboarding through retention. You will ensure customers realize measurable value and remain engaged as their environment scales.

You will guide enterprise operators through onboarding, product adoption, and long-term success, driving renewals and expansions while partnering with Product, Sales and Support to maximize customer outcomes.

Qualifications

• 5+ years in a Customer Success or Account Management role in a B2B SaaS company.
• Experience owning high-touch, long-term relationships with executive stakeholders.
• Strategic thinker with a customer-first mindset and strong communication skills.
• Able to analyze account performance and identify paths to growth or improvement.
• Highly organized and capable of managing multiple relationships in parallel.
• Bonus: experience with commercial real estate or operations teams.

Responsibilities

• Serve as the primary contact for enterprise customers.
• Own renewals and expansion: monitor health, build expansion opportunities, and collaborate with Sales on strategy.
• Lead onboarding handoffs and drive time-to-value for new accounts.
• Drive product adoption and usage through proactive outreach and guidance.
• Run regular business reviews and communicate roadmap updates.
• Collaborate with Product, Sales, and Support to advocate for customer needs.
• Maintain accurate customer records and feedback loops.

Skills

Customer Success

Account Management

SaaS

Strategic thinking

Communication

Relationship building

Job description

Visitt is seeking a Customer Success Manager to own the post-sale relationship from onboarding through retention. You will ensure customers realize measurable value and remain engaged as their environment scales.

You will guide enterprise operators through onboarding, product adoption, and long-term success, driving renewals and expansions while partnering with Product, Sales and Support to maximize customer outcomes.