Strategic Account Manager

DealerPILOTHR; Calgary; Remote; CAD 90,000 - 120,000; Full time

Job summary

DriveHRIS, a Canadian software company, seeks a Strategic Account Manager to develop expert knowledge of our workforce operations platform and manage top dealership accounts. The role combines customer engagement, commercial development, and strategic relationship management from day one, with the aim of building deep industry expertise and contributing to new business opportunities.

You’ll build your own pipeline, participate in discovery conversations and product demonstrations, and

Qualifications

• Experience in SaaS sales and enterprise accounts.
• Ability to develop customer business reviews and strategic conversations.
• Willingness to build pipeline and prospect.

Responsibilities

• Building trusted relationships with dealership leaders.
• Managing a portfolio of strategic customer accounts.
• Leading customer business reviews and strategic conversations.
• Delivering product demonstrations and introducing customers to additional platform capabilities.
• Building your own pipeline through prospecting, networking, referrals, and strategic outreach.
• Participating in discovery conversations and new business opportunities.
• Identifying customer success stories, testimonials, and referral opportunities.
• Collaborating with Customer Success, Advisory Services, Marketing, Product, and Commercial Leadership to strengthen the customer experience and commercial strategy.
• Developing a deep understanding of dealership operations and workforce management best practices.

Skills

Consultative selling

Relationship building

Strategic thinking

Pipeline development

Cross-functional collaboration

Job description

Strategic Account Manager

Location: Western Canada | Remote

Build More Than Revenue. Build Expertise.

Most software companies hire Account Executives and expect them to learn a complex product while simultaneously building pipeline, carrying a quota, and closing business.

At DriveHRIS, we've chosen a different approach.

We believe exceptional commercial professionals aren't defined by how quickly they can memorize a product. They're defined by how deeply they understand their customers, the industries they serve, and the business challenges they're solving.

That's why we've created the Strategic Account Manager role.

This is a commercial development role designed for ambitious sales professionals who want to master a sophisticated SaaS platform, develop genuine industry expertise, and help shape the future of a growing North American software company.

You’ll begin building customer relationships, developing your own pipeline, participating in discovery conversations and product demonstrations, and contributing to new business opportunities from day one all while working alongside experienced leaders who will help you become an expert in the platform before you’re expected to carry a full sales quota.

About DriveHRIS

DriveHRIS is a Canadian software company helping dealerships modernize workforce operations.

Our platform connects recruitment, onboarding, HR management, learning, compliance, health and safety, inspections, communication, performance management, and workforce intelligence into one dealership-focused solution.

Today, hundreds of dealerships across North America trust DriveHRIS to improve operational consistency, strengthen compliance, and support better leadership across their organizations.

As we continue to scale, we’re investing in people who want to build long-term careers, not simply fill sales positions.

What You’ll Do

As a Strategic Account Manager, you’ll combine customer engagement, commercial development, and strategic relationship management while developing expertise in one of the industry’s most comprehensive workforce operations platforms.

Your responsibilities will include:

• Building trusted relationships with dealership leaders.
• Managing a portfolio of strategic customer accounts.
• Leading customer business reviews and strategic conversations.
• Delivering product demonstrations and introducing customers to additional platform capabilities.
• Building your own pipeline through prospecting, networking, referrals, and strategic outreach.
• Participating in discovery conversations and new business opportunities.
• Identifying customer success stories, testimonials, and referral opportunities.
• Collaborating with Customer Success, Advisory Services, Marketing, Product, and Commercial Leadership to continually strengthen the customer experience and commercial strategy.
• Developing a deep understanding of dealership operations and workforce management best practices.

As your expertise grows, so will your opportunity to progressively take ownership of larger portfolios and more complex sales engagements.

Who You Are

This role is ideal for someone who enjoys consultative selling, values long-term relationships, and wants to become an expert, not simply another quota carrier.

You may currently be working as a:

• SaaS Account Executive
• Business Development Representative
• Sales Development Representative
• Account Manager
• Customer Success Manager
• Commercial Account Manager

You’ll be successful if you:

• Enjoy solving complex business problems.
• Build credibility quickly with executive-level decision makers.
• Are naturally curious and committed to continuous learning.
• Take ownership and follow through on commitments.
• Thrive in collaborative, high-performing teams.
• Want to help build new markets, influence commercial strategy, and grow alongside an ambitious software company.

SaaS and/or Automotive industry experience is considered an asset.