Store Technical Services Supervisor

050 Best Buy Canada Ltd.; Saskatoon; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Competitive compensation

Flexible schedules

Supportive leadership

Inclusive team

Training & certifications

Job summary

Best Buy Canada is seeking a store technical service supervisor to lead the in-store services team. You will train, motivate, and support staff to diagnose and repair electronics while delivering an outstanding customer experience at the point of sale.

You will oversee performance metrics, ensure safe practices, and contribute to a collaborative and inclusive store culture. This role offers growth within Best Buy's retail services network across Canada.

Qualifications

• 2+ years’ experience leading a retail team of at least 3 associates.
• 3+ years’ experience testing consumer electronics in a service centre environment.
• Enthusiasm to support and assist our customers.
• Flexibility to adapt to dynamic situations in a fast-paced environment.
• A commitment to maintaining a safe and fun working environment.

Responsibilities

• Lead and develop the in-store services team to diagnose, test and repair electronics and provide exceptional customer experiences.
• Provide information and expert advice to customers on Best Buy products and services.
• Perform repairs, upgrades, and related services.
• Foster an inclusive, learning culture within the team.
• Oversee store KPIs (revenue, merchandising standards, inventory health, health & safety) while maintaining a healthy profit and loss.

Job description

You’ll love it here! We are hiring immediately for a store technical service supervisor, which we call an in-store services team lead. In this role, you will lead, develop, and support the in-store services team and work together to create an amazing customer experience. Join us and grow your career with our retail team as a store technical service supervisor.

What you’ll do:

• Teach and inspire your team to create an amazing customer experience when assisting with electronic products diagnosis, testing and repair
• Provide information and expert advice to customers on Best Buy products and services
• Perform repairs, upgrades, and related services
• Cultivate an inclusive team and learning culture
• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety) while maintaining a healthy profit and loss

What we’re looking for:

• 2+ years’ experience leading a retail team of at least 3 associates
• 3+ years’ experience testing consumer electronics in a service centre environment
• Enthusiasm to support and assist our customers
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment

Why you’ll love it here:

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team! We are looking for people just like you.

About Best Buy

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (assistant store leader). 3310 8th Street East, Unit 20A, Saskatoon, SK S7H 5M3

This posting is for a vacancy. At Best Buy Canada, we bring tech to life - and make it fun! We are one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology gadgets, entertainment products, and an expanded assortment of lifestyle products. We have one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest tech devices before they hit the market! Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology. Join us today! Let’s talk about what’s possible.