Store Team Leader - Flexible Hours, Drive Sales

Northern Reflections Limited; Ottawa; On-site; CAD 39,000 - 52,000; Full time

Job summary

Northern Reflections Limited is seeking a Store Team Leader in Ottawa to drive store performance and lead a collaborative team. You will oversee daily operations, coach associates, and ensure an exceptional customer experience while maintaining visual standards and loss prevention measures.

You will manage sales goals, support on-floor leadership in the Store Manager's absence, and promote loyalty programs, all while upholding policies and delivering outstanding service in a fast-paced retail

Qualifications

• Minimum 1–2 years of retail or customer service experience, preferably in a leadership or supervisory role.
• Proven track record of achieving sales targets and driving team performance.
• Strong interpersonal and communication skills with the ability to motivate and inspire a team.
• Excellent customer service and selling skills.
• Solid understanding of retail operations, including visual merchandising and loss prevention.
• Strong organizational and time management skills; able to manage multiple priorities.
• Comfortable working in a fast-paced, dynamic environment.
• Must be able to stand for extended periods of time, climb a ladder and move boxes up to 30 pounds.
• Flexible availability including days, evenings, weekends, and holidays.

Responsibilities

• Support daily store operations, including achieving sales goals and delivering an exceptional customer experience, store opening and closing procedures.
• Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
• Deliver outstanding customer service by following our customer service program.
• Drive customer loyalty by promoting and enrolling customers in our loyalty program.
• Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
• Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
• Perform point of sale transactions quickly and accurately.
• Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
• Communicate clearly and professionally with customers and coworkers.
• Follow all company policies, procedures, and initiatives.
• Perform other duties as assigned to support overall store success.

Skills

Store leadership

Sales targets

Customer service

Visual merchandising

Communication

Job description

Northern Reflections Limited is seeking a Store Team Leader in Ottawa to drive store performance and lead a collaborative team. You will oversee daily operations, coach associates, and ensure an exceptional customer experience while maintaining visual standards and loss prevention measures.

You will manage sales goals, support on-floor leadership in the Store Manager's absence, and promote loyalty programs, all while upholding policies and delivering outstanding service in a fast-paced retail