Store Team Lead: Elevate Sales, Service & Brand Experience

The Body Shop International; Edmonton; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

The Body Shop International in Edmonton, AB, is seeking an inspirational store leader to partner with the Shop Manager and drive the team to deliver retail excellence and an engaging customer experience.

You will shape a customer-focused store environment, lead the team to achieve sales targets, and develop staff through coaching and KPI-driven decision making. This on-site role requires flexibility for weekends and holidays.

Qualifications

• 3+ years of retail experience, with 1-2 years in a supervisory or people leadership role.
• Experience in a customer facing role.
• Comfortable with Microsoft Office Suite.

Responsibilities

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Work with the Shop Manager to meet sales & performance targets
• Work with the Shop Manager to manage stock; monitor & manage change
• Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
• Schedules include holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required
• Experience in a customer facing role, people leadership & team development
• Ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience using data (KPI’s) to make sound business decisions preferred
• Comfortable with Microsoft Office Suite
• 3+ years of retail experience, with 1-2 years in a supervisory or people leadership role

Skills

People leadership

Customer focus

Job description

The Body Shop International in Edmonton, AB, is seeking an inspirational store leader to partner with the Shop Manager and drive the team to deliver retail excellence and an engaging customer experience.

You will shape a customer-focused store environment, lead the team to achieve sales targets, and develop staff through coaching and KPI-driven decision making. This on-site role requires flexibility for weekends and holidays.