Part-Time Beauty Store Lead: Elevate Customer Experience

The Body Shop; Coquitlam; Hybrid; CAD 28,000 - 36,000; Full time

Job summary

The Body Shop in Canada is seeking a Customer Consultant to support the Store Management team in delivering retail excellence and engaging customer experiences.

You will handle questions, solve problems, assist with merchandising and store operations, and drive customer loyalty by sharing product knowledge and trends in the beauty market. Training and onboarding support for new consultants is included.

Qualifications

• Experience in a customer-facing role.
• Strong communication and listening skills.
• Ability to stand for extended periods while assisting customers.

Responsibilities

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Skills

Customer service

Interpersonal skills

Communication

Time management

Coaching others

Job description

The Body Shop in Canada is seeking a Customer Consultant to support the Store Management team in delivering retail excellence and engaging customer experiences.

You will handle questions, solve problems, assist with merchandising and store operations, and drive customer loyalty by sharing product knowledge and trends in the beauty market. Training and onboarding support for new consultants is included.