Retail Team Lead - Elevate Customer Experience & Growth

Bath & Body Works; Saint-Bruno-de-Montarville; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

40% merchandise discount

Tuition Assistance Program

Medical and dental benefits

Life insurance

Disability plans

Employee Assistance Program (EAP)

Paid time off

Job summary

Bath & Body Works in Saint-Bruno-de-Montarville is seeking a proactive Supervisor to lead the team, elevate customer service, and ensure daily store performance. You will partner with the Store Manager to develop associates, manage operations, and drive growth through excellent selling and service.

The role requires strong coaching, team leadership and communication skills, with availability for evenings, weekends, and holidays to support peak times and promotions.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Previous supervisory experience in retail is preferred.
• Strong customer-focused selling culture with effective communication.
• Availability for peak days, evenings, weekends and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Perform opening and closing routines and manage daily store operations.
• Partner with sales leadership to drive action plans and results.
• Provide coaching to associates to improve selling and service.
• Lead in-store customer experiences with product knowledge and service.

Skills

Sales leadership

Customer experience

Operational excellence

Coaching

Team leadership

Communication

Education

High school diploma

Job description

Bath & Body Works in Saint-Bruno-de-Montarville is seeking a proactive Supervisor to lead the team, elevate customer service, and ensure daily store performance. You will partner with the Store Manager to develop associates, manage operations, and drive growth through excellent selling and service.

The role requires strong coaching, team leadership and communication skills, with availability for evenings, weekends, and holidays to support peak times and promotions.