Store Sales & Service Leader — Drive Growth

PUMA Group; Montreal; On-site; CAD 31,000 - 35,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA Group in Montreal seeks a customer‑focused retail professional to uphold brand standards and drive sales. You will support store leadership, manage scheduling and payroll, and ensure inventory integrity while delivering exceptional service.

The role requires 1–2 years in retail, strong communication, and teamwork. You’ll work flexible hours, including weekends and holidays, and participate in a dynamic, fast‑paced environment.

Qualifications

• 1–2 years’ experience in a focused, customer service‑oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals; ability to reason through complex issues and present to large groups.
• Strong team player with excellent communication skills.
• Ability to learn quickly and adapt to new tools.
• Computer skills and basic knowledge of MS Office and retail software.
• Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist the Store Manager with recruitment, training, development and succession of high performing, results‑driven employees.
• Responsible for payroll control and service‑driven scheduling to maintain a highly profitable location while delivering excellent service.
• Manage and communicate merchandise opportunities to Store Manager.
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts.
• Handle incoming and outgoing merchandise and ensure policies and procedures are followed.
• Maintain a safe, healthy and compliant working and shopping environment.
• Work non‑traditional hours; weekends, evenings, holidays; overtime may be required.

Skills

Customer service

Sales targets

Team leadership

Recruitment

Scheduling

Payroll

Merchandise planning

Inventory management

MS Office

Retail software

Tools

MS Office

Retail software

POS systems

HRIS

Job description

PUMA Group in Montreal seeks a customer‑focused retail professional to uphold brand standards and drive sales. You will support store leadership, manage scheduling and payroll, and ensure inventory integrity while delivering exceptional service.

The role requires 1–2 years in retail, strong communication, and teamwork. You’ll work flexible hours, including weekends and holidays, and participate in a dynamic, fast‑paced environment.