Sports Retail Lead — Drive Sales & Team Excellence

PUMA North America, Inc.; Toronto; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

PUMA North America, Inc. is seeking a store associate to uphold our SPEED & SPIRIT values and deliver exceptional customer experiences in a high-traffic retail environment.

You will support the Store Manager in staff development, scheduling, and achieving profit targets while maintaining brand standards and safety. The role requires 1–2 years in a customer-service retail setting, strong communication, and teamwork.

Qualifications

• 1–2 years’ experience in a focused, customer service-oriented retail environment.
• Proven ability to exceed sales goals, and to present information to large groups.
• Strong team player with excellent communication skills.
• Ability to learn quickly; basic computer skills and MS Office/retail software knowledge.
• Ability to stand and move, with visual and physical requirements including lifting up to 30 pounds.

Responsibilities

• Provide high standards of customer experience in-store in line with brand values and service standards.
• Assist Store Manager with recruitment, training, development and succession of high performing staff.
• Help manage payroll control and scheduling to maintain profitability and service levels.
• Communicate merchandise opportunities to Store Manager and Assistant Manager.
• Work to meet or exceed inventory and shrink goals and handle incoming/outgoing merchandise.
• Ensure compliance with all policies, procedures, and safety standards.
• Support non-traditional hours, including weekends, evenings and holidays.

Skills

Customer service

Sales goals

Team player

Communication skills

Tools

MS Office

Job description

PUMA North America, Inc. is seeking a store associate to uphold our SPEED & SPIRIT values and deliver exceptional customer experiences in a high-traffic retail environment.

You will support the Store Manager in staff development, scheduling, and achieving profit targets while maintaining brand standards and safety. The role requires 1–2 years in a customer-service retail setting, strong communication, and teamwork.