Store Process & Experience Lead

The Home Depot Canada; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Semi-annual bonuses

Deferred Profit-Sharing Program

Benefits package

Stock purchase discount (15%)

Job summary

The Home Depot Canada is seeking a Business Process Lead to optimize store processes and enhance the associate and customer experience. You will analyze data, map processes, and drive interdependent initiatives with IT and business stakeholders.

Key duties include defining change management, developing user stories, and delivering weekly performance insights to leadership. Travel and flexible shifts may be required to support Canadian stores and projects.

Qualifications

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
• Flexible work shifts and travel as necessary
• Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
• Bilingual (English/French) an asset
• Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
• Excellent communication skills with the ability to work effectively with people at all levels
• Strong project management skills, ability to successfully manage multiple tasks at any given point

Responsibilities

• Listen to and understand customer and associate experience; analyze data to improve processes.
• Communicate strategy and priorities to stakeholders to meet team goals.
• Collaborate with IT to develop solutions using an agile approach.
• Research competitive landscape and share insights to improve efficiency.

Skills

SQL

Tableau

Alteryx

Google BigQuery

Microsoft Excel

PowerPoint

Bilingual English/French

Tools

Microsoft Excel

Microsoft Access

Microsoft Visio

PowerPoint

Job description

The Home Depot Canada is seeking a Business Process Lead to optimize store processes and enhance the associate and customer experience. You will analyze data, map processes, and drive interdependent initiatives with IT and business stakeholders.

Key duties include defining change management, developing user stories, and delivering weekly performance insights to leadership. Travel and flexible shifts may be required to support Canadian stores and projects.