Front-End Store Order Experience Lead

The Home Depot; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Home Depot Canada is seeking a Business Process Lead – Front End to shape the ordering experience on the store floor, from picking to checkout and fulfillment. You will own end-to-end processes, partner with IT and business teams, and drive customer and associate value through data-driven decisions.

This role emphasizes change management, stakeholder alignment, and a product mindset, with a focus on simplifying workflows and delivering measurable improvements in store operations.

Qualifications

• 2+ years in a role requiring structured problem-solving and stakeholder management.
• Experience identifying opportunities and translating needs into solutions.
• Familiarity with data-driven decision making and process improvement.

Responsibilities

• Strategy & Planning: advocate for customers and associates, define future store ordering workflow.
• Delivery & Execution: test solutions, outline requirements, manage change in stores.
• People: collaborate across stores, IT, and leadership to deliver business value.

Skills

Structured problem-solving

Stakeholder management

Product analysis

Business analysis

Operations/Store leadership

Tools

SQL

JIRA

Pendo

Job description

The Home Depot Canada is seeking a Business Process Lead – Front End to shape the ordering experience on the store floor, from picking to checkout and fulfillment. You will own end-to-end processes, partner with IT and business teams, and drive customer and associate value through data-driven decisions.

This role emphasizes change management, stakeholder alignment, and a product mindset, with a focus on simplifying workflows and delivering measurable improvements in store operations.