Business Process Lead- 18 month contract

The Home Depot; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

The Home Depot Canada is hiring a Business Process Lead to enhance store processes and the associate experience. The role focuses on analyzing customer and associate data, mapping processes, and aligning IT and business stakeholders on agile solutions.

The position requires strong analytical and project management skills, with experience in SQL, Tableau, and BigQuery. bilingual English/French is an asset.

Qualifications

• Must fulfill minimum time-in-position (1 year) and performance management code requirements.

Responsibilities

• Strategy & Planning: Listens to customer and associate experience, analyzes data, recommends improvements.
• Deliver & Execute: create user stories with stakeholders, validate processes and align on future state.
• Develops and rolls-out store playbooks and best practices to drive sales.
• Collaborates with cross-functional teams to drive value and resolve impediments.

Skills

Data analysis

SQL

Tableau

Alteryx

Google BigQuery

Excel

PowerPoint

Visio

Bilingual English/French

Project management

Stakeholder management

Agile

Communication

Tools

SQL

Tableau

Alteryx

Google BigQuery

Microsoft Visio

PowerPoint

Microsoft Access

Excel

Job description

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose:

The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.

Position Responsibilities:

Strategy & Planning

• Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
• Communicates strategy and priorities to achieve team's objectives and goals to stakeholders
• Develops and gains alignment on solutions using an agile approach with internal and external IT teams
• Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals

Delivery & Execution

• Helps formulate, test and refine assumptions through store feedback and proof of concept projects
• Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners
• Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements
• Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
• Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
• Develops and rolls-out store playbooks, guides and best practices to drive sales

People

• Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
• Advocates for the customers and associates by providing insight on sales driving activities
• Communicates effectively with cross functional teams and stakeholders
• Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
• Is the subject matter expert for interconnected store experience within the Canadian division

Competencies Required

• Collaborates
• Drives Results
• Action Oriented
• Customer Focus
• Communicates Effectively
• Ensures Accountability
• Financial Acumen
• Optimize Work Process
• Manages Complexity

Experience/Knowledge Required:

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
• Flexible work shifts and travel as necessary
• Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point
• Bilingual (English/French) an asset
• Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
• Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
• Excellent communication skills with the ability to work effectively with people at all levels
• Strong work ethic and sense of responsibility and confidentiality
• Strong project management skills, ability to successfully manage multiple tasks at any given point

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.