Store & Operations Manager

PADI; Vancouver; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Extended health and dental benefits

Job summary

Diving Sports Canada, a Vancouver-based scuba retail and training centre, seeks a Store & Operations Manager to own daily operations and lead a busy team. You will drive customer service, merchandising, scheduling and cross-department coordination to deliver a smooth shopping and training experience.

Ideal candidates have 3–5 years in retail management, strong leadership and problem‑solving skills, and can implement systems to improve efficiency.

Qualifications

• Experience in retail management or operations leadership.
• Ability to lead a team and prioritize in a busy environment.
• Strong communication and accountability for outcomes.

Responsibilities

• Oversee day-to-day store operations.
• Lead, schedule and hold the retail team accountable.
• Delegate tasks and ensure completion.
• Maintain high customer service standards and store presentation.
• Manage inventory, receiving and replenishment.
• Coordinate operations between retail, courses, rentals and service.
• Identify inefficiencies and implement better processes.
• Develop systems and procedures as the company grows.
• Support hiring, onboarding and training of staff.
• Collaborate with ownership on sales growth and business development initiatives.

Skills

Retail management

Team leadership

Operations planning

Communication

Problem solving

Hiring & onboarding

Job description

Experience 3-5 Years

Job Description

Diving Sports Canada is looking for an experienced Store & Operations Manager to take ownership of the day-to-day operations of our busy scuba diving retail and training centre in Vancouver.

We’re looking for someone who naturally sees what needs to be done, leads a team confidently, solves problems independently, and is constantly looking for ways to make a business operate better.

RESPONSIBILITIES

• Day-to-day operation of the store
• Leadership, scheduling and accountability of the retail team
• Delegating work and ensuring it actually gets completed
• Maintaining high standards for customer service and store presentation
• Inventory organization, receiving and replenishment
• Merchandising and improving the customer experience
• Coordinating operational needs between retail, courses, rentals and service
• Handling customer issues and making sound decisions independently
• Identifying inefficiencies and implementing better processes
• Developing systems and procedures as the company grows
• Supporting hiring, onboarding and training of staff
• Working with ownership on sales growth and business-development initiatives

WHO WE’RE LOOKING FOR

You are someone who:

• Has previous retail management, operations management or comparable leadership experience
• Has successfully managed employees
• Is organized and able to prioritize in a busy environment
• Doesn’t become overwhelmed when several things need attention at once
• Communicates clearly and holds people accountable
• Has strong commercial judgment
• Takes initiative instead of waiting for instructions
• Notices problems and comes forward with solutions
• Enjoys improving systems and finding better ways of doing things
• Is comfortable making decisions and taking responsibility for them
• Can move comfortably between managing people, helping customers and solving operational problems

Experience inscuba diving is an asset, but it is not required.

Experience managing a specialty retail, outdoor, sporting goods, cycling, ski, marine or similar business would be particularly valuable.

We’re looking for someone who can walk into the store, understand the priorities, organize the team, identify what needs attention and make things happen.

Compensation: CAD$75,000–$85,000/year, depending on experience
Schedule:Full-time, 40 hours/week
Benefits:Extended health and dental benefits