Store Operations Manager

LCBO (Liquor Control Board of Ontario); Toronto; Vor Ort; CAD 92.000 - 103.000; Vollzeit

Zusammenfassung

LCBO is seeking a store leadership professional in Toronto to deliver remarkable experiences for wines, beers and spirits. You will lead a customer-first team across operations including service, inventory, merchandising, and financials, while upholding social responsibility, safety and inclusive workplace practices.

As a key driver of store performance, you will forecast sales and expenses, manage resources, mentor staff, and implement initiatives that improve efficiency and community impact.

Qualifikationen

• Retail experience of 5+ years in progressive roles such as Store Manager or District Manager.
• Customer-centric attitude and community involvement.
• Experience with implementing new initiatives and continuous improvement.
• Ability to provide feedback, empower teammates and mentor in the moment.
• Strong store math: forecasting, analyzing sales and expenses.
• Proficiency with technology tools including Blue Yonder, Workday, web ordering and MS Office.

Aufgaben

• Lead store operations including customer service, inventory and merchandising.
• Drive store results and promote responsible retailing.
• Develop a customer-first team mentality across the operation.
• Oversee social responsibility, facilities, safety, WSIB, accommodation, and diversity.
• Forecast and manage sales and expenses; analyze store numbers.

Kenntnisse

Customer service

Retail sales

Inventory management

Financial management

Merchandising

Facilities management

Health & safety

Mentoring

Feedback & coaching

Team leadership

Ausbildung

High school diploma

Tools

Blue Yonder Workforce Management

Workday

Web-based ordering

MS Office (Outlook, Word, Excel)

Jobbeschreibung

Location Address: 2625D Weston Road, Toronto Number of Openings: 2 Pay: 92,365.00 - 103,033.00

Job Posting Description: Do you have experience with customers, their occasions and beverage alcohol? In this LCBO store leadership role reporting to the District Manager, you'll build a robust store team. Every day you'll achieve store results and promote responsible retailing. The Role You will deliver remarkable experiences as the trusted destination for the world's wines, beers and spirits. You will create the customer experience in store by developing a customer-first team mentality in all aspects of the store's operation and program execution. You will lead a team in all aspects of store retail operations including customer service, inventory management, financial management, merchandising, and retail sales. You will oversee several areas for the store including social responsibility issues, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity.

About You!

• High school graduate or bring the equivalent experience.
• You have 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.
• You bring a customer-centric attitude.
• You enjoy spending time on the store floor and encourage giving back in support of the community for the greater good.
• You have experience embracing new initiatives focused on continuous improvement
• You enjoy providing feedback, empowering people, and mentoring in the moment.
• You know your store numbers.
• You forecast and analyze sales and expenses.
• You build a plan to engage the team and grow the business.
• Your skills span customer service, retail sales, inventory management, financial management, merchandising, facilities management, resource protection, health & safety, WSIB, workplace accommodation, and sustainability practices
• Successful completion of Product Knowledge Essential, Foundations and Discovery e-learning programs
• You are proficient in with technology tools including Blue Yonder Workforce Management, Workday, web-based ordering, and MS Office applications (Outlook, Word, Excel)
• Available to work evenings, weekends, and holidays.

What you need to know

• Applicants may be screened out prior to interviews due to unsatisfactory work performance, unsatisfactory attendance, or a disciplinary record within the past three (3) years.
• Candidates may be eligible for relocation expense reimbursement in accordance with RO-0101 which states, “…the shortest road distance must be at least 125 kilometres between new and old work locations”

There is a world of opportunities at the LCBO… Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

• Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority.
• At the LCBO, your contributions are respected and valued.
• We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.

Work Hours: 40 Union / Non-Union: Non-Union

Job Posting End Date: October 21, 2026