Store Operations Manager

LCBO; Aurora; On-site; CAD 92,000 - 103,000; Full time

Job summary

LCBO in Aurora seeks a store leadership professional to build a strong team and deliver exceptional customer experiences daily. You will oversee operations from service to inventory, financial management and merchandising while upholding social responsibility and safety standards.

With 5+ years in progressive retail roles, you will forecast sales, analyze expenses, mentor staff, and embrace continuous improvement initiatives.

Qualifications

• 5+ years retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.
• Customer-centric attitude with community involvement.
• Experience embracing initiatives focused on continuous improvement.
• Ability to forecast and analyze sales and expenses and build a growth plan.
• Mentoring and empowering team members on the floor.

Responsibilities

• Deliver remarkable experiences as the trusted destination for world wines, beers and spirits.
• Create a customer-first store culture through team development and program execution.
• Lead store operations including customer service, inventory, finances, merchandising and sales.
• Oversee social responsibility, facilities management, safety, WSIB, accommodations and diversity.

Skills

Customer service

Retail leadership

Forecasting

Inventory management

Financial management

Merchandising

Safety compliance

Education

High school diploma or equivalent

Tools

Blue Yonder Workforce Management

Workday

Web-based ordering

MS Office

Job description

Job Posting Description

Do you have experience with customers, their occasions and beverage alcohol? In this LCBO store leadership role reporting to the District Manager, you'll build a robust store team. Every day you'll achieve store results and promote responsible retailing.

Location Address

15830 Bayview Ave., Aurora

Number of Openings

1

Pay

92,365.00 - 103,033.00

The Role

• You will deliver remarkable experiences as the trusted destination for the world's wines, beers and spirits.
• You will create the customer experience in store by developing a customer-first team mentality in all aspects of the store's operation and program execution.
• You will lead a team in all aspects of store retail operations including customer service, inventory management, financial management, merchandising, and retail sales.
• You will oversee several areas for the store including social responsibility issues, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity.

About You!

• High school graduate or bring the equivalent experience.
• You have 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.
• You bring a customer-centric attitude. You enjoy spending time on the store floor and encourage giving back in support of the community for the greater good.
• You have experience embracing new initiatives focused on continuous improvement.
• You enjoy providing feedback, empowering people, and mentoring in the moment.
• You know your store numbers. You forecast and analyze sales and expenses. You build a plan to engage the team and grow the business.
• Your skills span customer service, retail sales, inventory management, financial management, merchandising, facilities management, resource protection, health & safety, WSIB, workplace accommodation, and sustainability practices.
• Successful completion of Product Knowledge Essential, Foundations and Discovery e-learning programs.
• You are proficient in with technology tools including Blue Yonder Workforce Management, Workday, web-based ordering, and MS Office applications (Outlook, Word, Excel).
• Available to work evenings, weekends, and holidays.

What You Need To Know

• You are required to submit a resume.
• Applicants may be screened out prior to interviews due to unsatisfactory work performance, unsatisfactory attendance, or a disciplinary record within the past three (3) years.
• Candidates may be eligible for relocation expense reimbursement in accordance with RO-0101 which states, “…the shortest road distance must be at least 125 kilometres between new and old work locations.”

Why Join Us

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Work Hours

40

Union / Non-Union

Non-Union

Job Posting End Date

October 21, 2026

Equal Opportunity Statement

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.