Customer Service Representative, Casual

LCBO (Liquor Control Board of Ontario); Southwestern Ontario; On-site; CAD 28,000 - 30,000; Part time

Job summary

LCBO in Waterloo is seeking Customer Service Representatives to engage customers and provide exceptional service on the sales floor and at our computerized cash registers.

The role requires 18+ years of age, eligibility to work in Canada, and willingness to undergo a background check. You will contribute to a friendly, efficient shopping experience during peak periods and learn product knowledge across wine, beer, and spirits.

Qualifications

• Must be eligible to work in Canada and be 18+ years old.
• Willing to undergo Criminal Background Check at your own expense.
• Strong customer service and interpersonal skills.

Responsibilities

• Engage with customers and provide best-in-class service at the cash register and on the store floor.
• Interact with customers, colleagues, wholesalers, and trade representatives to create positive experiences.
• Assist with inventory receiving, unloading trucks, stocking and maintaining Customer Ready standards.
• Perform rotation duties including lifting up to 40 lbs/18 kg, standing for long periods, and processing transactions.

Skills

Customer service

Communication

Interpersonal skills

Job description

Location Address: 115 King Street South, Waterloo

Number of Openings: 2

Salary / Pay: $20.82/hour

Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer, and spirits.

Responsibilities

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, (weighing up to 40lbs/18kgs) standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

Qualifications

• But let’s talk about YOU: You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer
• You must be eligible to work in Canada, and be a minimum of 18 years of age
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO. (If you have a satisfactory criminal record check issued within the past six (6) months of your first day of employment, this will suffice)

What you need to know...

Hours available to casual employees will depend on the operational requirements for each store and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability Customer Service Representatives are usually assigned to work during our peak periods (evening and weekend shifts), or whenever extra help is required You must be available for work during peak business periods (i.e. Christmas, tourist periods, etc.). Hours are not guaranteed, but are scheduled in advance by the store manager. However, on occasion, you may be called in to work on short notice

Dress Code

You will wear a light grey shirt, black pants and black shoes for the duration of your shift

Union & Benefits

This job is part of a union, requiring payment of union dues which is currently 1.575% of your gross earnings

About the LCBO

There is a world of opportunities at the LCBO… Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation. We appreciate your interest and advise that only those selected for an interview will be contacted. Union / Non-Union: Union Job Posting End Date: October 14, 2026 The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.