Store Operations Manager

LCBO; Toronto; On-site; CAD 92,000 - 103,000; Full time

Job summary

LCBO in Toronto seeks a store leadership professional to build a high-performing team and deliver exceptional service for wines, beers and spirits. You will lead operations, customer experience, inventory management and financial oversight to drive results in a fast-paced retail environment.

You will foster a customer-first culture, guide staff through program execution, and ensure responsible retailing. This role requires a proactive leader able to mentor teams, analyze metrics, and collaborate

Qualifications

• 5+ years of retail leadership experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.

Responsibilities

• Deliver remarkable customer experiences as the trusted destination for wines, beers and spirits.
• Lead a team in all store operations including customer service, inventory, financial management, merchandising and retail sales.
• Oversee social responsibility, facilities, safety, WSIB, accommodation and environmental practices.
• Forecast and analyze sales and expenses; build plans to engage the team and grow the business.

Job description

Job Posting Description: Do you have experience with customers, their occasions and beverage alcohol? In this LCBO store leadership role reporting to the District Manager, you\'ll build a robust store team. Every day you\'ll achieve store results and promote responsible retailing.

Location Address: 2625D Weston Road, Toronto

Number of Openings: 2

Pay: 92,365.00 - 103,033.00

The Role

• You will deliver remarkable experiences as the trusted destination for the world\'s wines, beers and spirits.
• You will create the customer experience in store by developing a customer-first team mentality in all aspects of the store\'s operation and program execution.
• You will lead a team in all aspects of store retail operations including customer service, inventory management, financial management, merchandising, and retail sales.
• You will oversee several areas for the store including social responsibility issues, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity.

About You!

• High school graduate or bring the equivalent experience.
• You have 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager.
• You bring a customer-centric attitude. You enjoy spending time on the store floor and encourage giving back in support of the community for the greater good.
• You have experience embracing new initiatives focused on continuous improvement.
• You enjoy providing feedback, empowering people, and mentoring in the moment.
• You know your store numbers. You forecast and analyze sales and expenses. You build a plan to engage the team and grow the business.
• Your skills span customer service, retail sales, inventory management, financial management, merchandising, facilities management, resource protection, health & safety, WSIB, workplace accommodation, and sustainability practices.
• Successful completion of Product Knowledge Essential, Foundations and Discovery e-learning programs.
• You are proficient in with technology tools including Blue Yonder Workforce Management, Workday, web-based ordering, and MS Office applications (Outlook, Word, Excel).
• Available to work evenings, weekends, and holidays.

What You Need To Know

Applicants may be screened out prior to interviews due to unsatisfactory work performance, unsatisfactory attendance, or a disciplinary record within the past three (3) years.

Candidates may be eligible for relocation expense reimbursement in accordance with RO-0101 which states, “…the shortest road distance must be at least 125 kilometres between new and old work locations”.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Work Hours

40

Union / Non-Union

Non-Union

Job Posting End Date

October 21, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.