Store Operations Lead — Growth & Customer Excellence

Stephensons Rental Services Inc.; Calgary; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Stephenson’s Rental Services Inc. is seeking an Operations Manager to lead the customer-facing team at our Calgary location. You will report to the store manager, guide staff, and collaborate on strategies to grow the business.

You will train, develop, coach employees, maximize sales opportunities, and ensure inventory availability while maintaining product quality and merchandising standards. Strong leadership and customer service skills are essential.

Qualifications

• Post Secondary education preferred.
• Minimum of 5 years of rental or related experience.
• 2 years of Supervisory experience is preferred.
• Valid Class 5 Driver’s License with clean abstract.
• Must be able to lift up to 50lbs on a regular basis.
• Strong leadership, influencing, communication and organizational skills.
• Must possess excellent customer service and interpersonal communication skills.
• Flexibility, ability to multi-task and work effectively in a fast-paced environment
• Excellent decision making and problem-solving skills.
• Experience with Microsoft Office Suite (Word, Excel).

Responsibilities

• Develop annual plans and strategies to grow the business in coordination with Branch/Hub Manager.
• Coordinate daily activities for the team under supervision.
• Train, develop, coach and engage employees.
• Perform duties of Sales & Rental Associates/Coordinators when needed.
• Maximize sales opportunities with customers in person or by phone.
• Resolve issues with the team and ensure smooth operations.
• Monitor inventory and ensure availability of the right equipment at the right times.
• Oversee product quality and merchandising at the location.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Customer service

Interpersonal skills

Problem solving

Multi-tasking

Decision making

Adaptability

Education

Post Secondary education

Tools

Microsoft Office Suite (Word, Excel)

Job description

Stephenson’s Rental Services Inc. is seeking an Operations Manager to lead the customer-facing team at our Calgary location. You will report to the store manager, guide staff, and collaborate on strategies to grow the business.

You will train, develop, coach employees, maximize sales opportunities, and ensure inventory availability while maintaining product quality and merchandising standards. Strong leadership and customer service skills are essential.