Sales and Rental Associate

Stephenson's Rental Services; Ajax; On-site; CAD 42,000 - 52,000; Full time

Job summary

Stephenson’s Rental Services in Ajax, Ontario is seeking a Sales and Rental Associate who helps customers, sells products, takes orders, and resolves issues with care and attentiveness. You’ll transfer product knowledge, probe for needs, match customers to rental solutions, and contribute to in‑store merchandising while keeping inventory accurate.

Requirements: 2 years of customer service or direct sales, High School Diploma, G Class (ON) license, ability to lift up to 50 lbs, excellent

Qualifications

• 2 years of experience in customer service and/or direct customer sales.
• High School Diploma or equivalent.
• G Class (ON)/Class 5 (AB) Driver’s License with clean abstract.
• Must be able to lift up to 50lbs on a regular basis.
• Excellent customer service and interpersonal communication skills.
• Technical aptitude and ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provide customer service and convert to sales by transferring product knowledge to customers.
• Probe for needs and match customer needs with Stephenson’s rental products and solutions.
• Seek sales opportunities on a consistent basis.
• Ensure every customer is treated in a fair and consistent manner and resolve issues as they arise.
• Drive in-store merchandising initiatives, including pricing, inventory control, and product placement.
• Follow procedures related to delivery and pick-up of products for customers.
• Maintain inventory control documents to preserve the Rental Management system integrity.
• Assist in fleet management to ensure adequate inventory levels.
• With the Manager, monitor disputes, monthly billing, over-due accounts, invoicing, etc.
• Participate in and ensure daily duties and responsibilities are complete.
• Work with the yard team to ensure rentals are correctly staged and that return equipment inventories are correct.
• Manage branch email inbox.

Skills

Customer service

Sales

Interpersonal communication

Technical aptitude

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Rental management system

Job description

How you’ll contribute

TheSales and Rental Associate is all about helping customers – whether that’s selling products, taking orders, or resolving issues. It’s important to really listen, respond quickly, and show you care. We want every customer to have a good experience so we do our best to understand what they need and make sure they feel looked after. Responsibilities include:

• Provide customer service and convert to sales by transferring product knowledge to customers. This includes explaining features and benefits, safe operating techniques, and promoting related accessories/products.
• Probe for needs and match customer needs with Stephenson’s rental products and solutions.
• Seek sales opportunities on a consistent basis.
• Ensure every customer is treated in a fair and consistent manner and resolve issues as they arise.
• Drive in-store merchandising initiatives. This includes pricing, inventory control, product placement, etc.
• Follow all procedures related to the delivery and pick-up of products for customers.
• Maintain all inventory control documents to preserve the integrity of the Rental Management computer system.
• Assist in fleet management to ensure adequate inventory levels to meet customer needs.
• With the Manager, monitor disputes, monthly billing, over-due accounts, invoicing, etc.
• Participate in and ensure daily duties and responsibilities are complete.
• Work with the yard team to ensure rentals are correctly staged and that return equipment inventories are correct.
• Manage branch email inbox.

Alberta only:

• Competent on Diesel, Propane & Water billing and able to train new employees.
• Complete Transportation of Dangerous Goods (TDG) Write Ups.
• Competent on Dispatching/Logistics and can mentor/train new employees.
• Assist with pulling propane permits.
• Schedule and invoice Fencing.
• Manage and fulfill all incoming rental orders from the Sales team.
• Other duties as assigned.

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws. Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

What you bring to the table

• 2 years of experience in customer service and/or direct customer sales.
• High School Diploma or equivalent.
• G Class (ON)/Class 5 (AB) Driver’s License with clean abstract.
• Must be able to lift up to 50lbs on a regular basis.
• Excellent customer service and interpersonal communication skills.
• Technical aptitude and ability to work independently with minimal supervision.
• Proficient in Microsoft Office Suite.