Store Operations Lead: Customer Experience & Team Coach

FGL Sports; Hamilton; On-site; CAD 45,000 - 59,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Well-being perks

Career growth & product discounts

Job summary

Marks, a leading Canadian apparel retailer, is seeking an Assistant Manager to oversee store operations. You will coach teams, manage daily plans, and ensure service standards across in-store and eCommerce channels.

The role emphasizes leadership, communication, and adherence to procedures. Responsibilities include leading the B2B commercial function, inventory movement to the sales floor, and assisting in annual inventories, with a focus on a positive, safe work environment and strong customer

Qualifications

• Proven ability to coach, mentor and develop department and store teams.
• Build and manage daily/weekly plans for the department and store.
• Exceptional communication and organizational skills.
• High energy, enthusiasm and a drive to succeed.

Responsibilities

• Provide leadership to team and coach to meet service model standards.
• Lead B2B Marks Commercial Business function incl. order entry and delivery to customer.
• Support omni-channel experience with in-store and eCommerce fulfillment.

Skills

Coaching and mentoring

Department and store planning

Communication and organization

Team leadership

High energy and drive to succeed

Tools

POS systems

Job description

Marks, a leading Canadian apparel retailer, is seeking an Assistant Manager to oversee store operations. You will coach teams, manage daily plans, and ensure service standards across in-store and eCommerce channels.

The role emphasizes leadership, communication, and adherence to procedures. Responsibilities include leading the B2B commercial function, inventory movement to the sales floor, and assisting in annual inventories, with a focus on a positive, safe work environment and strong customer