Store Manager, Yorkdale

LVMH; Toronto; On-site; CAD 65,000 - 110,000; Full time

Job summary

RIMOWA is seeking a Store Manager for its Toronto location under the LVMH umbrella. The role drives store objectives through exceptional client relations, deep product knowledge, and outreach initiatives, while acting as a brand ambassador in the local market.

The candidate will lead a high-performing team, cultivate existing clients, and mentor staff to uphold the luxury service standards expected by Rimowa and LVMH. Evening and weekend availability is required.

Qualifications

• Completion of a High School diploma or equivalent.
• Must have at least 5 years’ experience in retail management with a luxury brand.
• Proven ability to drive sales from start-up, execute events and work with marketing.
• Talent for managing and developing a cohesive team.
• Able to lift boxes up to 20lbs repeatedly.
• Able to work evenings, weekends and holidays.

Responsibilities

• Achieve store sales goals and other financial targets.
• Provide training for team in selling techniques and product knowledge.
• Analyze store performance, identifying problems and crafting solutions.
• Demonstrate the highest level of service for a luxury brand, mentor team on service standards and assist in cultivation of new and existing clients.
• Act as a brand ambassador of RIMOWA, engage with community and networking opportunities.

Skills

Client relations

Leadership

Sales targets

Education

High School diploma or equivalent

Tools

Excel

Cegid

Job description

The RIMOWA Store Manager is responsible for the overall achievement of store business objectives. The Store Manager must provide leadership and manage a team toward generating sales through exceptional client relations, product knowledge and outreach initiatives while acting as a brand ambassador for RIMOWA.

Job responsibilities

Sales and Client Relations

• Achieve store sales goals and other financial targets
• Provide training for team in selling techniques and product knowledge
• Analyze store performance, identifying problems and crafting solutions. This includes monitoring and understanding sales reports and financial statements
• Demonstrate the highest level of service for a luxury brand, mentor team on service standards and assist in the cultivation of new and existing clients
• Act as a brand ambassador of RIMOWA, play an active role in the community and seek outreach/networking opportunities

Stock and Inventory Management

• Communicate with leaders to ensure inventory meets business needs
• Manage all repair processes in coordination with RIMOWA policy and procedures while providing exceptional customer service
• Conduct inventory counts, manage RTV's and overall stock movement
• Ensure accurate and efficient receipt and transfer of all goods
• Execute well organized inventory counts

Team Management

• Attract and recruit successful sales associates capable of being promoted into managerial positions
• Coach the sales team on performance, provide professional development, and nurture corporate culture
• Motivate the sales team through the creation of a fun work environment
• Implement RIMOWA's clienteling practices to build each team member's business and overall store performance

Store Operations

Maintain operation of all POS functions to ensure accurate store reporting

• Maintain store payroll in accordance with overall store budget
• Create sales/marketing reports using Excel and Cegid.
• Manage facilities and operational costs
• Other ad hoc projects as determined by management
• Merchandise the store and execute window displays in accordance with company directives for collections
• Maintain all display fixtures, lighting and marketing material

Profile

PROFILE:

• Completion of a High School diploma or equivalent
• Must possess at least 5 years’ experience in retail management with a luxury brand
• Proven ability to drive sales from start-up, execute events and work in concert with marketing
• Talent for managing and developing a cohesive team
• Required to lift boxes up to 20lbs repeatedly
• Able to work evenings, weekends and holidays

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father's visionary approach, it was Richard Morszeck who - inspired by the early days of aviation - discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA's global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today's ever-changing world.

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