Loro Piana - Operations Supervisor, Oakridge (Vancouver)

LVMH; Vancouver; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Fertility support

Adoption and surrogacy reimbursement

Tuition reimbursement

401K match

Headspace mental health support

Product discount

Exclusive LVMH discounts

Tailored perks

Job summary

Loro Piana in Vancouver, part of the LVMH group, seeks an Operations Supervisor to lead store back-of-house operations, including shipments, inventory replenishment, and distribution. You will partner with store leaders to maintain optimal stock levels and to ensure processes meet brand standards.

You will manage a team, coach members, and oversee cycle counts, transfers, and safety compliance. The role requires 3+ years in operational management in luxury retail and proficiency with SAP and

Qualifications

• 3+ years of operational management experience in luxury retail.
• Strong knowledge of operations and inventory control.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Ability to lift and move objects up to 40 pounds.

Responsibilities

• Manage a team of back-of-house staff across operations and logistics.
• Partner with store leaders to align inventory replenishments with sales.
• Optimize inventory and streamline shipment processing and transfers.
• Oversee movement of merchandise from back-of-house to sales floor.
• Conduct cycle counts and report discrepancies promptly.
• Collaborate with Store Manager on performance feedback and coaching.
• Enforce safety policies and maintain an organized workspace.
• Maintain stocked stock rooms with proper labeling.
• Manage reservations and consignments per company guidelines.

Skills

Operations Management

Leadership

Teamwork

Problem-solving

Inventory control

Physical fitness

Tools

Microsoft Office

SAP

Job description

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking an Operations Supervisor to join our team at Loro Piana. The Operations Supervisor plays a crucial role in the overall success of the business by managing all operational aspects of the store including shipment processing allocations, and distribution. You will partner with the store team and key retail leaders to ensure inventory needs and replenishments are aligned with company standards.

Job responsibilities

• Manage a team of back-of-house staff involved in all operational duties and merchandise logistics while continuously supporting their professional development through coaching and feedback.
• Partner with team members and leaders to ensure inventory needs and replenishments align with sales potential.
• Optimize inventory management and streamline operational processes while overseeing the accurate processing of shipments and transfers.
• Oversee the movement of merchandise from BOH to the sales floor and maintain appropriate inventory levels.
• Conduct cycle counts as per corporate calendar to verify product quantities and report discrepancies in a timely manner. Perform regular audits to verify product conditions.
• Identify opportunities of improvement for back-of-house functions to enhance operational efficiency.
• Collaborate with the Store Manager to facilitate performance management by providing constructive feedback and guidance to team members.
• Enforce company policies and safety procedures, maintaining a safe and organized workspace.
• Maintain clean, neat, and organized stock rooms with proper labeling to facilitate sales.
• Manage reservations and consignments to resolve issues according to company guidelines.

Profile

Skills and Abilities Required

• 3+ years of operational management experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.

Additional information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.
EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.