Store Manager, Yorkdale

RIMOWA GmbH; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

RIMOWA GmbH in Toronto is seeking a Store Manager to lead a luxury retail team and drive store sales through exceptional client relations and product knowledge.

You will manage training, inventory, and events, ensuring brand standards, community outreach, and adherence to company directives. The role requires at least 5 years in luxury retail management, strong leadership, and the ability to work evenings, weekends and holidays.

Qualifications

• High School diploma or equivalent is required.
• Minimum 5 years of experience in retail management, preferably in a luxury brand.
• Proven ability to drive sales and manage a cohesive team.
• Ability to lift boxes up to 20 lbs and work evenings, weekends, and holidays.

Responsibilities

• Achieve store sales goals and financial targets.
• Provide training for the team in selling techniques and product knowledge.
• Analyze store performance and craft solutions using sales reports.
• Deliver outstanding service and mentor the team on service standards.
• Act as a brand ambassador and engage with community outreach.
• Communicate with leaders to ensure inventory meets business needs.
• Manage repair processes in line with policy and provide excellent service.
• Conduct inventory counts, manage RTVs and stock movement.
• Ensure accurate receipt and transfer of goods; organize counts.
• Attract and recruit sales associates for future promotions.
• Coach and develop the sales team; foster positive corporate culture.
• Motivate staff and implement clienteling practices to boost performance.
• Maintain POS operations and store reporting; manage payroll per budget.
• Create sales/marketing reports using Excel and Cegid; control costs.
• Merchandise store and execute window displays per directives.

Skills

Leadership

Sales leadership

Team management

Customer service

Education

High School diploma

Tools

Excel

Cegid

Job description

The RIMOWA Store Manager is responsible for the overall achievement of store business objectives. The Store Manager must provide leadership and manage a team toward generating sales through exceptional client relations, product knowledge and outreach initiatives while acting as a brand ambassador for RIMOWA.

Job responsibilities

Sales and Client Relations

• Achieve store sales goals and other financial targets
• Provide training for team in selling techniques and product knowledge
• Analyze store performance, identifying problems and crafting solutions. This includes monitoring and understanding sales reports and financial statements
• Demonstrate the highest level of service for a luxury brand, mentor team on service standards and assist in the cultivation of new and existing clients
• Act as a brand ambassador of RIMOWA, play an active role in the community and seek outreach/networking opportunities

Stock and Inventory Management

• Communicate with leaders to ensure inventory meets business needs
• Manage all repair processes in coordination with RIMOWA policy and procedures while providing exceptional customer service
• Conduct inventory counts, manage RTV’s and overall stock movement
• Ensure accurate and efficient receipt and transfer of all goods
• Execute well organized inventory counts

Team Management

• Attract and recruit successful sales associates capable of being promoted into managerial positions
• Coach the sales team on performance, provide professional development, and nurture corporate culture
• Motivate the sales team through the creation of a fun work environment
• Implement RIMOWA’s clienteling practices to build each team member’s business and overall store performance

Store Operations

Maintain operation of all POS functions to ensure accurate store reporting

• Maintain store payroll in accordance with overall store budget
• Create sales/marketing reports using Excel and Cegid.
• Manage facilities and operational costs
• Other ad hoc projects as determined by management
• Merchandise the store and execute window displays in accordance with company directives for collections
• Maintain all display fixtures, lighting and marketing material

Profile

PROFILE:

• Completion of a High School diploma or equivalent
• Must possess at least 5 years’ experience in retail management with a luxury brand
• Proven ability to drive sales from start-up, execute events and work in concert with marketing
• Talent for managing and developing a cohesive team
• Required to lift boxes up to 20lbs repeatedly
• Able to work evenings, weekends and holidays