Store Manager - Premium Outlets Montréal

Psycho Bunny; Quebec; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Two weeks vacation

Five wellness days

Employee discount

Job summary

Psycho Bunny is seeking a Store Manager for our Montreal Premium Outlets location. You will lead a team, drive sales, manage KPIs and budgets, and ensure exceptional guest experiences in line with Psycho Bunny standards.

The role requires at least 5 years of retail management, a flexible schedule including nights weekends and holidays, and strong communication to develop staff and deliver omnichannel guest service.

Qualifications

• Minimum 5 years of retail store management experience.
• Able to work a flexible schedule including nights, weekends and holidays.
• Strong communication and leadership skills.

Responsibilities

• Create an inclusive team environment and culture by welcoming and celebrating differences.
• Develop team members through coaching and mentorship.
• Collaborate with in-store team to optimize customer experience and store operations.
• Lead by example and support guest transactions and omnichannel programs (BOPIS, phone sales, shipping).
• Address guest escalations and urgent requests.
• Manage store P&L, budget, labor hours and annual sales plan objectives.

Skills

Retail leadership

Communication skills

Team development

Job description

Join the Bold Side of Retail!

Store Manager- Premium Outlets Montreal (onsite)

Ready to hop into something extraordinary? We're Psycho Bunny - the rebelliously refined clothing brand turning heads with our premium quality, vibrant style, and that unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in retail.

The Opportunity

Reporting to the District Store Manager, the Store Manager, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Your Daily Adventures

• You will create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
• Build supportive, productive relationships with all team members, with a focus on personal and professional development.
• Collaborate with in-store team members to ensure an optimal customer experience that values customers’ time and supports store operations to achieve objectives.
• Support team members (e.g., by leading by example or providing coaching) to ensure an excellent guest experience, including assessing their needs, providing technical product education, and assisting with in-store transactions and omnichannel programs (e.g., buy online, pick up in-store, phone sales, and shipping options from the store).
• Address emerging issues, including guest escalations and urgent requests.
• Manage the store’s overall profit and loss (P&L) in alignment with goals (sales, budget, etc.)
• Responsible for budget management, labor hours, and annual sales plan objectives.

Your Toolkit

• We require a minimum of 5 years of retail store management experience.
• You must be able to work a flexible schedule, including nights, weekends and holidays.
• You have strong communication skills and the ability to foster a customer-focused selling culture.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people
• Two (2) weeks of vacation
• Five (5) wellness days

Diversity & Inclusion

Excited by this opportunity? Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.