Key Holder - Montreal Eaton Center

Psycho Bunny; Montreal; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Team of passionate colleagues

Job summary

Psycho Bunny Inc. is recruiting for a Key Holder position at the Montreal Eaton Center, onsite.

You will lead by example to promote a strong sales culture, deliver outstanding customer experiences, and help drive store performance through effective supervision and brand standards. Reporting to the Store Manager, you will oversee recruitment, training, and development of team members, manage payroll and scheduling, and ensure product knowledge is shared across the team.

Qualifications

• 1 year minimum experience in retail management.
• Flexible schedule including nights, weekends and holidays.
• Strong communication skills and ability to foster a customer-focused selling culture.

Responsibilities

• Build a loyal customer base through engagement, conversion and capturing customer contact details.
• Assist with recruitment, training, development and succession of high-performing team members.
• Maintain product knowledge and coach staff to communicate it to customers.
• Control payroll and create staff schedules to maximize profitability while delivering excellent service.
• Analyze customer profiles and buying trends to drive sales and inform decisions.
• Manage inventory and shrink goals; oversee inventory accuracy and transfers.
• Execute merchandise transfers and communicate opportunities to the store manager.
• Ensure Visual Directives and store presentation meet Psycho Bunny standards.

Skills

Strong communication

Customer-focused selling culture

Flexible schedule

Job description

Join the Bold Side of Retail!

Key Holder - Montreal Eaton Center (onsite)

Ready to hop into something extraordinary? We're Psycho Bunny - the rebelliously refined clothing brand turning heads with our premium quality, vibrant style, and that unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in retail.

The Opportunity

Reporting to the Store Manager, the Key Holder, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny's core values and service standards.

Your Daily Adventures

• Build a delighted and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
• Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member's level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny's standards.

Your Toolkit

• 1 year minimum of experience in retail management
• You must be able to work a flexible schedule, including nights, weekends and holidays
• You have strong communication skills and the ability to foster a customer-focused selling culture.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people

Diversity & Inclusion

Excited by this opportunity? Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.