Key Holder - Premium Outlets Montréal

Psycho Bunny; Mirabel; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Collaborative culture

Job summary

Psycho Bunny Montreal Premium Outlets is seeking a Key Holder to support store leadership in delivering exceptional customer experiences and achieving sales goals. Based onsite, you will manage daily operations, assist with payroll and scheduling, and train team members to uphold Psycho Bunny’s standards.

You will build loyalty through engagement, merchandising execution, and data-driven insights while ensuring inventory accuracy and strong product knowledge across the team.

Qualifications

• 1 year minimum of experience in retail management.
• Strong communication skills and ability to foster a customer-focused selling culture.

Responsibilities

• Build a delighted and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
• Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.

Skills

Retail management

Communication skills

Customer focus

Job description

Key Holder - Premium Outlets Montreal (onsite)

Ready to hop into something extraordinary? We're Psycho Bunny - the rebelliously refined clothing brand turning heads with our premium quality, vibrant style, and that unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in retail.

The Opportunity

Reporting to the Store Manager, the Key Holder, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Your Daily Adventures

• Build a delighted and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
• Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.

Your Toolkit

• 1 year minimum of experience in retail management
• You must be able to work a flexible schedule, including nights, weekends and holidays
• You have strong communication skills and the ability to foster a customer-focused selling culture.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.