Assistant Store Manager - Premium Outlets Montréal

Psycho Bunny; Mirabel; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Sweet discount on products

Group Insurance coverage

2 weeks of vacation

Job summary

Psycho Bunny is looking for an Assistant Store Manager for their Premium Outlets in Mirabel, Quebec. Your role will include supporting the Store Manager in day-to-day operations, ensuring high customer satisfaction, and developing team performance.

The ideal candidate has over 3 years of retail management experience and a strong customer service orientation. Enjoy a supportive work environment with benefits including group insurance, casual dress code, and vacation time.

Qualifications

• 3+ years of experience in a similar retail management role.
• Ability to manage day-to-day operations and meet performance indicators.
• Strong communication and leadership skills.

Responsibilities

• Support Store Manager in daily operations to meet KPIs.
• Assist in recruiting and training high-performing team members.
• Ensure exceptional customer experience aligned with brand values.

Skills

Retail management experience

Customer service orientation

Team leadership

Job description

Assistant Store Manager - Premium Outlets Montréal(onsite)

Ready to hop into something extraordinary? We're Psycho Bunny, the rebellious, refined clothing brand turning heads with our premium quality, vibrant style, and unmistakable logo. With over 200 points of sales worldwide (and counting!), we're on a mission to redefine bold standards in retail.

The opportunity

Reporting to the Store Manager, the Assistant Store Manager strategically manages and promotes sales culture within a retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Your Daily Adventures

• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
• Support the Store Manager with the recruitment, training, development and succession of high-performing, results-driven Team Members
• Positively communicates and demonstrates the Brand values, attitude and culture.
• Through direction of the Store Manager, ensures successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs.
• Cooperates with the Store Manager to develop clear action plans for store and thrives to achieve objectives, deliverables and timelines of plan.
• Through direction from the Store Manager, takes accountability for training and execution of in-store in all areas, including business, operations, and sales/customer service, to ensure all employees are trained in Retail Standards.
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
• Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to their career and personal growth.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests.
• Execute along with the Store Manager all requirements concerning applicable Health and Safety Standards & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.

Your Toolkit

• 3+ years of experience in a similar retail management role.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people
• Group Insurance coverage, including health, dental, vision
• RRSP with matching contribution
• Casual dress code
• An Employee/Family Assistance Program
• 2 weeks of vacation & additional paid time off, including a day off for your birthday!

Diversity & Inclusion

Are you excited by this opportunity? Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your experience doesn't perfectly match the listed requirements, we encourage you to apply anyway - you could be a great fit for this or other positions.

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business needs, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.