Store Manager | Lougheed Town Centre

TELUS; Burnaby; On-site; CAD 53,000 - 76,000; Full time

Benefits offered by this job

Monthly performance bonuses

Cash prizes and trips

Wellness account from day one

TELUS Pension and Share Purchase Plan

Exclusive employee discounts

Job summary

TELUS is seeking a results-focused retail leader in Burnaby to guide store performance and strategic decision-making with autonomy and accountability. You will coach a diverse team, use data to identify growth opportunities, and foster a customer-first culture that drives loyalty and long-term relationships.

Lead with clarity and build development plans to elevate team performance while delivering visible business results and growth across the TELUS brand.

Qualifications

• Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes.
• Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building.
• Data-Driven: Uses metrics to identify opportunities and make informed business decisions.
• Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture.
• Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences.

Responsibilities

• Take shared accountability for store performance with commitment and determination.
• Use data and metrics to identify opportunities and make strategic decisions.
• Balance priorities to optimize productivity and support growth.
• Unlock each team member's potential through regular coaching and feedback.
• Build clear development plans that help your team grow and succeed.
• Create an environment where people thrive and perform at their best.
• Build a customer-first culture where your team consistently delivers exceptional experiences.
• Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty.
• Lead by example and inspire your team to achieve holistic success.
• Communicate with clarity and transparency so your team understands the "why".
• Build trust-based relationships and foster a positive, collaborative environment.
• Proactively recruit top talent and set new team members up for success.

Skills

Leadership

Coaching

Data-driven

Customer-centric

Communication

Job description

Description

This isn't just a management job—it's your chance to lead and grow a business. Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data-driven decisions, and develop others to reach their full potential through thoughtful coaching?

What You'll Do

Deliver Business Results

• Take shared accountability for store performance with commitment and determination
• Use data and metrics to identify opportunities and make strategic decisions
• Balance priorities to optimize productivity and support growth

Coach & Develop Your Team

• Unlock each team member's potential through regular coaching and feedback
• Build clear development plans that help your team grow and succeed
• Create an environment where people thrive and perform at their best

Deliver Retail Excellence

• Build a customer-first culture where your team consistently delivers exceptional experiences
• Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty
• Lead by example and inspire your team to achieve holistic success

Lead with Clarity & Connection

• Communicate with clarity and transparency so your team understands the "why"
• Build trust-based relationships and foster a positive, collaborative environment
• Proactively recruit top talent and set new team members up for success

What We Offer

Rewards That Reflect Your Impact

• Ability to earn rewarding monthly performance bonuses on top of a competitive salary
• Additional sales incentives like cash prizes, phones, accessories and trips
• Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family
• TELUS Pension and Share Purchase Plan with generous company contributions
• Exclusive employee discounts on products, services and local businesses

A Culture Where You Can Thrive

• A recognition-first culture where your wins are celebrated and we invest in your growth
• Career advancement opportunities within Telus Retail Limited or across TELUS
• Mentorship from top performing sales leaders who want to see you succeed
• The opportunity to lead with purpose and give back to your community

Qualifications

You're the kind of person who is:

• Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes
• Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building
• Positive & Adaptable: Brings energy and embraces change with confidence
• Data-Driven: Uses metrics to identify opportunities and make informed business decisions
• Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture
• Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences
• Innovative Thinker: Brings fresh ideas and creative solutions to running your store

Who Will Be Successful

You will be successful if you are... Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data- Driven - Innovative - Positive - Collaborative

Salary Range: $53,000 to $76,000