Store Manager Koodo | Cottonwood Mall

TELUS; Chilliwack; On-site; CAD 53,000 - 76,000; Full time

Benefits offered by this job

Performance bonuses

Wellness account

Pension and share plan

Employee discounts

Job summary

TELUS is seeking a Store Leader in Chilliwack, BC, to drive performance and growth for a TELUS retail store. You will lead with autonomy, coach your team, and align strategies with a data-driven mindset to deliver outstanding customer experiences.

You will empower your staff, foster development, and champion a customer-first culture while maximizing store results in a dynamic, national-brand environment.

Qualifications

• Results-Oriented & Accountable: self-motivated, resilient, and takes ownership of outcomes.
• Inspiring & Collaborative: guides and motivates teams through strong communication and relationship building.
• Positive & Adaptable: brings energy and embraces change with confidence.
• Data-Driven: uses metrics to identify opportunities and make informed business decisions.
• Coach & Mentor: develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture.
• Customer-Centric: places customers at the center of decisions and delivers exceptional retail experiences.
• Innovative Thinker: brings fresh ideas and creative solutions to running your store.

Responsibilities

• Take shared accountability for store performance with commitment and determination.
• Use data and metrics to identify opportunities and make strategic decisions.
• Balance priorities to optimize productivity and support growth.
• Build a customer-first culture delivering exceptional retail experiences.

Skills

Store leadership

Coaching

Data-driven decisions

Customer-centric

Communication

Team development

Problem solving

Job description

Description

This isn't just a management job—it's your chance to lead and grow a business. Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data-driven decisions, and develop others to reach their full potential through thoughtful coaching?

What You'll Do

Deliver Business Results

• Take shared accountability for store performance with commitment and determination
• Use data and metrics to identify opportunities and make strategic decisions
• Balance priorities to optimize productivity and support growth

Coach & Develop Your Team

• Unlock each team member's potential through regular coaching and feedback
• Build clear development plans that help your team grow and succeed
• Create an environment where people thrive and perform at their best

Deliver Retail Excellence

• Build a customer-first culture where your team consistently delivers exceptional experiences
• Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty
• Lead by example and inspire your team to achieve holistic success

Lead with Clarity & Connection

• Communicate with clarity and transparency so your team understands the "why"
• Build trust-based relationships and foster a positive, collaborative environment
• Proactively recruit top talent and set new team members up for success

What We Offer

Rewards That Reflect Your Impact

• Ability to earn rewarding monthly performance bonuses on top of a competitive salary
• Additional sales incentives like cash prizes, phones, accessories and trips
• Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family
• TELUS Pension and Share Purchase Plan with generous company contributions
• Exclusive employee discounts on products, services and local businesses

A Culture Where You Can Thrive

• A recognition-first culture where your wins are celebrated and we invest in your growth
• Career advancement opportunities within Telus Retail Limited or across TELUS
• Mentorship from top performing sales leaders who want to see you succeed
• The opportunity to lead with purpose and give back to your community

Qualifications

You're the kind of person who is:

• Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes
• Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building
• Positive & Adaptable: Brings energy and embraces change with confidence
• Data-Driven: Uses metrics to identify opportunities and make informed business decisions
• Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture
• Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences
• Innovative Thinker: Brings fresh ideas and creative solutions to running your store

Who Will Be Successful

You will be successful if you are... Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data- Driven - Innovative - Positive - Collaborative

Salary Range: $53,000 to $76,000