Store Manager | Tillicum Centre

TELUS; Victoria; On-site; CAD 53,000 - 76,000; Full time

Benefits offered by this job

Monthly performance bonuses

Cash prizes and phones/equipment

Wellness account from day one

Pension and Share Purchase Plan

Exclusive employee discounts

Job summary

TELUS in Victoria, BC is seeking a Store Manager to drive store performance and elevate customer experiences. You’ll lead across Sales, Customer Experience, Operations and People, using data to diagnose opportunities and guide strategic decisions.

Join a team that values accountability, collaboration, and growth, with strong incentives, comprehensive benefits, and a path to career advancement within TELUS.

Qualifications

• Self-motivated, resilient and takes ownership of outcomes.
• Strong communication and relationship-building to lead teams.
• Adaptable, energetic, and embraces change with confidence.
• Uses metrics to identify opportunities and inform decisions.
• Coaches and mentors to develop talent and build high-performing culture.
• Customer-centric mindset delivering exceptional retail experiences.
• Innovative thinker bringing fresh ideas for store operations.

Responsibilities

• Deliver Business Results: take shared accountability for store performance and use data to drive decisions.
• Coach & Develop Your Team: provide regular coaching, feedback, and development plans.
• Deliver Retail Excellence: foster a customer-first culture and build lasting relationships.
• Lead with Clarity & Connection: communicate transparently and recruit top talent.

Skills

Results-Oriented

Accountable

Inspiring & Collaborative

Positive & Adaptable

Data-Driven

Coach & Mentor

Customer-Centric

Innovative Thinker

Job description

Overview

This isn't just a management job—it's your chance to lead and grow a business. Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data‑driven decisions, and develop others to reach their full potential through thoughtful coaching?

As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data‑driven decisions, leverage insights to diagnose performance and identify opportunities, and collaborate with your team to execute a shared vision. You'll prioritize customers in every decision, balance business goals with genuine care for your people, and approach every day with an ownership and partnership mindset. You won't just manage a store; you'll help grow a business forward.

What You'll Do

Deliver Business Results

• Take shared accountability for store performance with commitment and determination
• Use data and metrics to identify opportunities and make strategic decisions
• Balance priorities to optimize productivity and support growth

Coach & Develop Your Team

• Unlock each team member's potential through regular coaching and feedback
• Build clear development plans that help your team grow and succeed
• Create an environment where people thrive and perform at their best

Deliver Retail Excellence

• Build a customer‑first culture where your team consistently delivers exceptional experiences
• Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long‑term loyalty
• Lead by example and inspire your team to achieve holistic success

Lead with Clarity & Connection

• Communicate with clarity and transparency so your team understands the "why"
• Build trust‑based relationships and foster a positive, collaborative environment
• Proactively recruit top talent and set new team members up for success

What We Offer

Rewards That Reflect Your Impact

• Ability to earn rewarding monthly performance bonuses on top of a competitive salary
• Additional sales incentives like cash prizes, phones, accessories and trips
• Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family
• TELUS Pension and Share Purchase Plan with generous company contributions
• Exclusive employee discounts on products, services and local businesses

A Culture Where You Can Thrive

• A recognition‑first culture where your wins are celebrated and we invest in your growth
• Career advancement opportunities within Telus Retail Limited or across TELUS
• Mentorship from top performing sales leaders who want to see you succeed
• The opportunity to lead with purpose and give back to your community

Qualifications

• Results‑Oriented & Accountable: Self‑motivated, resilient, and takes ownership of outcomes
• Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building
• Positive & Adaptable: Brings energy and embraces change with confidence
• Data‑Driven: Uses metrics to identify opportunities and make informed business decisions
• Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high‑performing culture
• Customer‑Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences
• Innovative Thinker: Brings fresh ideas and creative solutions to running your store

Who Will Be Successful

Results‑oriented, accountable, resilient, inspiring, adaptable, customer‑centric, data‑driven, innovative, positive, and collaborative.

Salary Range

$53,000 to $76,000.