Store Manager — Lead Growth & Customer Experience

DSW-Designer Shoe Warehouse; London; On-site; CAD 56,000 - 62,000; Full time

Benefits offered by this job

30% discount

Benefits package

Paid Time Off

Flexible scheduling

Monthly bonus potential

EAP support

Open Door Policy

Job summary

Designer Brands Canada is seeking a Store Manager for the DSW banner to lead the store and drive exceptional customer experiences while achieving sales and profitability targets. You will coach and develop a high-performing team, recruit talent, manage scheduling, training, and performance, and ensure operational excellence across all store activities.

Join a dynamic, inclusive environment with competitive benefits, flexible scheduling, and opportunities for growth, including a 30% employee

Qualifications

• Educational background: relevant post-secondary education
• Minimum 4 years of experience in progressive retail supervisory role
• Proven success in the achievement of sales and profitability targets in large volume top doors
• Positive and energetic team player with a strong leadership capability
• Proven ability to motivate others
• Proficiency in computer use, including e-mail, MS Word or other word processing program and Excel or other spreadsheet programs.
• Ability to multitask in a fast-paced environment while also being committed to creating a compelling customer experience
• Ability to work, days, closing shifts and weekends
• Mobile within a geographic area

Responsibilities

• Assumes leadership role with accountability for maximizing store business results by consistently creating exceptional Customer experiences.
• Facilitates achievement of business results by role modelling a shopping experience that encourages uniquely responsive Customer service, compelling merchandise presentation and operational integrity that will encourage positive customer connections and loyalty
• Lead an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
• Recruit, manage, develop, and train top talent who have a love of shoes
• Achieves company objectives and enhance the DSW brand image by modeling our values of Passion, Accountability, Collaboration, and Authenticity/humility
• Develops and implement agile business plans to achieve results.
• Fosters teamwork, collaboration and change advocacy within the store and district.
• Maintain effective, open lines of communication with Senior Operational Managers.

Skills

Leadership

Motivation

Team player

Multitasking

Education

Post-secondary education

Tools

MS Word

MS Excel

Job description

Designer Brands Canada is seeking a Store Manager for the DSW banner to lead the store and drive exceptional customer experiences while achieving sales and profitability targets. You will coach and develop a high-performing team, recruit talent, manage scheduling, training, and performance, and ensure operational excellence across all store activities.

Join a dynamic, inclusive environment with competitive benefits, flexible scheduling, and opportunities for growth, including a 30% employee