Store Manager - Full Time - Bayshore

loccitaneenprovence; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

L'Occitane Bayshore is seeking a Store Manager to lead a dynamic team and create a signature guest experience. You will be responsible for hosting guests, guiding sales, and ensuring high standards of service in a premium beauty environment.

The role requires strong leadership, guest-centric communication, and an entrepreneurial spirit to thrive in a fast-paced retail setting that emphasises customer satisfaction and product knowledge.

Qualifications

• Leadership and communication skills required.
• Customer-focused mindset with guest-centric approach.
• Entrepreneurial attitude in a sales-driven environment.

Responsibilities

• Be the Host: treat guests like cherished visitors and deliver a sensorial experience.
• Prioritize guest experience by personalising interactions and addressing needs.
• Welcome feedback openly with a growth mindset and positive intent.
• Use a data-informed approach to identify opportunities and drive results.
• Foster team culture through mentoring, coaching, and conflict resolution.
• Communicate with care, adapting style to guests and team, with active listening.

Skills

Leadership

Communication

Guest experience

Customer satisfaction

Entrepreneurial mindset

Clienteling experience

Technology basics

Job description

Who You Are:

As a Store Manager at L'Occitane at Bayshore, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

L'Occitane's Privacy Statement

Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)