Store Manager

L'Occitane En Provence; Burlington; On-site; CAD 52,000 - 76,000; Full time

Job summary

L'Occitane En Provence in Mapleview Mall, Canada, seeks a Store Manager to lead a vibrant team and craft a unique guest experience for a natural beauty brand. You will host guests, mentor staff, and drive sales with a focus on memorable service.

Applicants should have supervisory retail experience, strong leadership, and a customer-first mindset. Knowledge of skincare products and basic tech skills are valued in this role.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude in a sales-driven environment.
• Customer satisfaction focus for internal and external guests.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling is advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat everyone as a cherished guest with warm hospitality.
• Prioritize guest experience: create personalized experiences and address needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: apply a critical business mindset and seek solutions.
• Foster a Team Culture: mentor and coach to unlock potential and resolve conflicts.
• Communicate with Care: demonstrate empathy and active listening for clear interactions.

Skills

Leadership

Customer service

Retail management

Communication

Entrepreneurial mindset

Skincare product knowledge

Clienteling

Tech literacy

Job description

Who You Are:

As a Store Manager at L'Occitane at Mapleview Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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