Assistant Store Manager - Full Time - Pacific Centre

L'Occitane En Provence; Vancouver; On-site; CAD 32,000 - 37,000; Full time

Job summary

L'Occitane En Provence Pacific Centre in Vancouver is seeking an Assistant Store Manager to help create a calm, sensory-rich shopping experience. You will collaborate with the Store Manager to lead a team, train staff, and guide guests in product selection to match preferences.

You will uphold sustainability commitments, contribute to an environmentally conscious environment, and drive customer happiness through knowledgeable service and teamwork.

Qualifications

• Experience leading teams in retail or hospitality.
• Excellent communication and guest service skills.
• Innovative approach for sales-focused environments.
• Commitment to customer happiness.
• Familiarity with skincare, body care and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: Foster a warm, inviting atmosphere that aligns with brand values and enhances the sensory experience for customers.
• Prioritize Guest Experience: Provide knowledgeable service to guide guests in product selections tailored to their preferences.
• Keep an Open Mind: Embrace feedback and maintain open communication within the team.
• Let Success Drive You: Organize regular training sessions with the Store Manager to enhance product knowledge and customer service skills.
• Foster a Team Culture: Adapt management approaches to different communication styles and personalities.
• Communicate with Care: Offer guidance and support to store staff to nurture a positive, inclusive team environment.

Skills

Team leadership

Guest experience

Communication

Sales-oriented

Skincare knowledge

Clienteling

Tech basics

Job description

Who You Are:

As an Assistant Store Manager at L'Occitane Pacific Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You'll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

The Pay range is an hourly rate of $23.26 - $26.75 (depending on skills and experience).

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

L'Occitane's Privacy Statement

United States Applicants Only:

Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)