Store Manager - Full Time - Mapleview Mall

loccitaneenprovence; Burlington; On-site; CAD 52,000 - 72,000; Full time

Job summary

L'Occitane at Mapleview Mall in Burlington, Canada is seeking a Store Manager to lead a vibrant team and curate a memorable, sensory guest journey across our skincare, body care and fragrance lines.

You will drive hospitality, personalize guest experiences, supervise daily operations, and coach the team to achieve sales while upholding our brand values and sustainability initiatives.

Qualifications

• Demonstrated leadership in retail or hospitality environments.
• Strong communication skills with customers and team members.
• Customer-centric mindset and ability to drive guest satisfaction.

Responsibilities

• Be the Host: treat guests as cherished visitors and provide a sensorial experience.
• Prioritize guest experience by creating personalized experiences and addressing needs.
• Maintain openness to feedback and foster a growth-oriented mindset.
• Lead with a business mindset, using analytics to identify opportunities and resolve issues.
• Foster a positive team culture through mentoring and coaching, resolving conflicts.
• Communicate with care, listen actively, and adapt messaging for diverse guests and team members.

Skills

Leadership

Communication

Guest experience

Entrepreneurial mindset

Clienteling

Basic technology skills

Skincare knowledge

Job description

Who You Are:

As a Store Manager at L'Occitane at Mapleview Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You'll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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